Job Title: Order Entry Coordinator
Job Description
The successful Order Entry Coordinator is responsible for processing digital orders from our website and other digital platforms, handling customer call returns, taking orders over the phone, and inputting new orders. This role will also answer customer questions and handle warranty claims.
Responsibilities
- Process digital orders via our website and other sites.
- Return calls and provide freight/shipping estimates on orders the website, eBay, and Amazon may be unable to quote directly
- Answer inbound calls to support customers, take new orders, and answer order follow-up questions
- Communicate and work in partnership with Operations and Internal/External Sales teams
- Process payments from customers picking up orders
- Adhere to company policies and procedures as detailed in the Employee Handbook and company SOPs
- Maintain a safe, orderly, and clean working environment
- Ensure records are maintained appropriately
- Perform general office duties such as scanning, printing, and filing
- Complete other tasks as assigned
Essential Skills
- Order entry
- Customer service
- Order processing
- Proficiency with Microsoft Office
- Excellent communication skills
- 1+ years in Order Entry or related field at a Direct-to-Consumer company
Additional Skills & Qualifications
- Experience with digital platforms such as eBay and Amazon
- Ability to work efficiently and independently
- Strong organizational skills
Pay and Benefits
The pay range for this position is $17.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lebanon,IN.
Application Deadline
This position is anticipated to close on Apr 18, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (%) for other accommodation options.