Job Title: Order Entry Specialist
Job Description
The primary role of the Order Entry Specialist is to provide outstanding customer service, ensuring that all customer needs are met and expectations exceeded. This role involves email order processing, assisting the manager in delivering an excellent buying experience, and maximizing the efficiency of the customer order process.
Responsibilities
- Complete assigned tasks to the best of your ability within the specified time.
- Use effective time management techniques to accomplish tasks.
- Ask questions and request clarification if details are unclear.
- Enter customer orders into and interpret information from the company's computerized order processing system accurately and efficiently.
- Seek new information by reading trade publications and other sources.
- Possess an in-depth awareness of different branch operations and their interrelations.
- Cooperate seamlessly with showroom, warehouse, and slab sales personnel.
- Ensure that all commitments made to customers and coworkers are reasonable and can be met.
- Carefully consider what can be accomplished and avoid making commitments that are impossible to keep.
- Demonstrate a willingness and ability to work within a team environment.
- Get along well with other team members on a day-to-day basis and during special events such as inventory and parking lot sales.
- Maintain knowledge of competitors and their products.
- Demonstrate proficiency in using company computer applications.
- Keep current on new products, discontinued products, products with supply issues, and out-of-stock products. Introduce customers to similar products when appropriate.
- Engage in problem-solving by actively listening to clients and coworkers.
- Use sound problem-solving techniques to arrive at solutions.
- Balance ongoing projects with the immediate demands of the order desk.
Essential Skills
- Customer service orientation
- Computer skills
- Order entry experience
- Proficiency in Microsoft Office
- Clerical skills
- Email customer service
- Good with numbers
- Technical efficiency in data entry (2+ years of experience)
- Ability to calculate figures and amounts such as discounts, interest, and area
- Ability to apply basic algebra concepts
- Effective time management and prioritization of multiple tasks
- Willingness to work in a collaborative environment
- Proficiency in data entry, inventory, purchase orders, order fulfillment, freight, and logistics
Additional Skills & Qualifications
- Freight experience is a plus
- Bilingual in Spanish is highly desirable
- Experience as a server or in upscale retail floor customer service is helpful
- Kindness and customer-first mentality
- Prior experience in the tile or interior design industry
Work Environment
The work hours are from 7:25 AM to 5:00 PM with a 30-minute lunch break and two 10-minute breaks. You may be required to work 1-2 Saturdays per month (4-5 hours typically), with the option of having two days off per week depending on your schedule. This role is onsite at a desk behind the showroom with up to 5 other order desk clerks. The office environment is clean, well-maintained, and supportive. We offer opportunities for career advancement, a nice breakroom with free coffee, occasional catered lunches, and employee recognition events. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.
Pay and Benefits
The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Apr 26, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (%) for other accommodation options.