JOB DESCRIPTION:
- 4-7+ years of relevant Customer Relationship Management technology experience; 1-3+ Years of Program/Project Management
Relevant experiences in the following areas:
- Sales
- Marketing/Eloqua
- Service
- CPQ (Configure, Price, Quote)
Relevant experience in a role or similar capacity that does any of the following activities:
- CX SKILLS (Sales, Marketing, CPQ, Service, Field Service, Intelligent Advisor)
- Client-facing experience
- Functional background or knowledge of Oracle CX Cloud Modules
- Experience with various aspects of Oracle CX implementation including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities
- Knowledge of Groovy scripting, Application composer, OTBI is required
- Experience in other SaaS CX/CRM products would be beneficial (ex. Siebel, Salesforce, etc); preferably with a consulting background and experience of end to end Oracle Cloud implementation project lifecycles
Due to the unique nature of the work:
- Strong team player with proven success in contributing to a team-oriented environment and team leadership skills
- Proven ability to work creatively and analytically in a problem-solving environment
- Excellent oral and written communication skills and interpersonal skills
- Experience in other Oracle project implementation is a plus
- Degree in Information Technology, Computer Science or other relevant field
- Willing to travel for short- and long-term assignments