Job Summary The OPS Program Assistant assists with daily business operations for Testing and Assessment Services. Maintains the computer lab and procedures. Provides operational support to the office and performs various administrative functions requiring initiative, discretion, confidentiality, and independent judgment.
Job Description Typical duties may include but are not limited to: - Prepares computerized workstations for testing. Troubleshoots and resolves basic equipment or software problems.
- Responsible for check in and check out of all testing candidates.
- Responsible for administration of all computer-based test candidates.
- Maintains security of testing materials to prevent loss or compromise. Responsible for secure, accurate and prompt return of test materials. Verifies eligibility to test and applicant's identity.
- Enters test scores and student demographic data into Student System. Works closely with Adaptive Services for testing accommodation needs.
- Explains test registration, test scheduling, and identification requirements for each exam. Ensures appropriate administration of all institutional testing programs by following guidelines set by each program for security and supervision of the test.
- Assists Testing Coordinator to ensure smooth operation of exams administered on Saturdays and on select days with evening hours.
Other Duties: - Performs other job-related duties as assigned.
Additional Job Description Required Qualifications: - High school diploma or equivalent.
- Four years of test center operations and/or test administration experience.
- Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
- Must acquire and maintain testing certifications within six months of hire.
Preferred Qualifications: - Experience in a higher education setting with a strong understanding of organizational practices and culture.
Knowledge, Skills & Abilities: - Familiarity with troubleshooting techniques for common IT issues.
- Ability to work under pressure to quickly fix technical issues.
- Strong organizational skills.
- Excellent customer service skills.
- Ability to handle confidential information with discretion.
- Capability to manage multiple tasks efficiently and accurately.
- Attention to detail to ensure accuracy in managing and returning test materials.