Location: On site at location listed in job posting
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Position Overview:
Manage service quality provided for Internal and External customers. Process commercial deposits delivered via armored car accurately. Balance total cash on hand daily. Prioritize work processed to maximize the amount of currency that can be passed through the vault each day. Sell currency & coin to the Federal Reserve teller. Ensure all deadlines are met. Balance, strap, and bundle currency inventory daily. Follow all department policies, procedures, and control teller losses. Maintain Epic Performance Standards. Report all teller activity on the Epic Performance tracking report. Use reports generated to keep within goals set for PEG and cash on hand totals. Maintain ICM Cash Target Goals.
Essential Duties and Responsibilities:
- Manage service quality provided for Internal and External customers.
- Process commercial deposits delivered via armored car accurately.
- Balance total cash on hand daily.
- Prioritize work processed to maximize the amount of currency that can be passed through the vault each day.
- Sell currency & coin to the Federal Reserve teller.
- Ensure all deadlines are met. Balance, strap, and bundle currency inventory daily.
- Follow all department policies, procedures, and control teller losses.
- Maintain the Epic Performance Standard.
- Report all teller activity on the Epic Performance tracking report.
- Use reports generated to keep within goals set for PEG and cash on hand totals.
- Maintain ICM Cash Target Goals.
- Performs all other duties as assigned
Qualifications:
- High school diploma or GED
- Previous cash handling experience.
- Working knowledge of standard PC application software (Excel, Word, Outlook, Windows)
- Working knowledge of banking equipment - calculator, Glory VAS Comp u Order System, GRF100 currency counter, High speed currency sorter, and Cummings Jet Coin Sorter preferred.
- Knowledge of bank transactions (debits and credits)
- Ability to lift more than 50 pounds
- Ability to work in fast paced environment
- Security minded
- Ability to monitor several tasks at one time
- Positive work ethics
- Willingness to handle other work assignments as assigned
- Ability to work in a highly secured area working under constant surveillance
Hours:
- Monday - Friday / 6:30 AM - 3:00 PM
About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)