As a Team Leader covering both Air and Ocean, you'll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts - backed by the latest technology, to take your career to the next level.
Overall Role Purpose:
- The Team Leader will be responsible for leading and engaging with the Air and Ocean Freight Export teams, reporting to the Station Manager.
- Providing a proactive customer service to ensure all customer requirements are met, setting up working processes and ensuring KPI targets are met and delivering a consistent high quality to build and develop customer relationships.
Scope of Role:
- Manages team productivity, organizes, splits and plans day to day work of the Operations and Customer Service teams.
- Drives performance of AFR & OFR teams, providing leadership across areas of responsibility inspiring people to engage with the business to deliver key results.
- Support, drive and commit to the Company's overall Strategy.
- Directs and controls activities end-to-end activities for AFR & OFR.
- Ensures optimisation of end-to-end process in the Air and Ocean Department.
- Ensure file level GP, cost allocation and operations controls are delivered through empowerment of your teams.
- Creates, develops and maintains good relationships with customers, service providers & our internal functions (e.g. Management, Sales, OCC, Sales).
- Support Sales in interaction with customers.
- Ensure Station Monitor is checked daily and actions taken.
- Supports in KPI achievements and oversee the team's performance and guide them in the correct direction by performance reviews and evaluating team members.
- Manages adherence to compliance standards.
- Handles escalations (e.g. dispute with internal/ external customers).
People Management:
- Identifies training needs and opportunities to develop a highly skilled functional department.
- Engage the team, ensuring there is a clear direction and work set is realistic and achievable.
- Carry out regular 1-2-1's to assess performance and offer any support that might be needed.
- Ensure annual reviews take place.
- Identify any underperformance and work with the support of the Manager and HR to address.
- Identify and deal immediately with any employee relation issues with support from Manager & HR.
- Work with Manager of EOS actions.
- Welcome, induct & train new starters.
Skills & Qualifications:
- Proven track record of leading a team.
- Has the ability to lead a team, inspire and motivate people.
- Freight Export experience with a good knowledge of both Air & Ocean Freight processes and systems.
- A proven ability to identify and meet customer service needs in a professional and friendly manner.
- Experience of delivering and reporting back to Managers on data / business performance as and when requested.
- Knowledge of Freight Forwarding industry, exports and customs related processes.
- Inter-personal skills, influencing, communication, relationship management, cultural awareness and ability to work across teams.
- Clear and concise communication skills, written and spoken.
- Experience of HMRC process for Exports.
- Commercial awareness.
- Willingness to support a culture of continuous improvement.
- Results driven, with good attention to details.
- Always maintain a respectful attitude.
- Able to prioritise and perform under pressure.
- Developing Others / Self:
- Provide team members with candid and regular feedback.
- Provides team members with development opportunities.
- Supports and Inspires employees to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance & takes personal responsibility of own development.
LOCATION: Leeds
HOURS: 37.5 Per Week
REPORTS TO: Station Manager, Leeds
CLOSING DATE: 7 th March 2025