Operations Support Specialist

Overview

The Operations Support Specialist reports to the regional Head of Vista Operation Support Specialist and is a part of the overall VOSS department. The Operations Support Specialist will assist in the efficiency of the Operational Support Services function and processes by providing and maintaining:
- Aircraft administrative support services
- Systems and tools administration support services
- Operations administrative support services
- Crew administrative support services

Responsibilities

• Aircraft administrative support services:
o Assist with maintaining, renewing, and distributing aircraft documents (approvals, certificates, licences).
o Logistics support for items required onboard the aircraft; ordering and arranging required stock items.
o Support with maintaining the timely distribution of cyclical database download.

• Systems and tools administration support services:
o Assist with initial set up and maintenance for dedicated aircraft iPads.
o Support with organizing and distributing information within certain systems.

• Operations administrative support services:
o Support with maintaining validity of foreign air operator certificates and permits.
o Proactively review and support of licenses and subscriptions (databases and accesses).
o Provide timely support for aircraft phase-ins and phase-outs, including system and subscription updates.
o Support operating groups with timely data and reports.

• Crew administrative support services:
o Provide support with arranging and planning initial and recurrent training for flight crew.
o Assist with maintaining crew lifecycle within systems.
o Support with keeping track and monitoring crew documentation expiry dates.
o Consult with relevant groups in connection to pre-notifications, licence renewals and assessments of competence.
o Assist with liaising with both internal and external training providers to ensure quality standards of training.
o Support with monitoring all crew documentation to satisfy needed requirements.
o Assist with processing crew member training records and qualifications.

Required Skills and Experience

• Proven results in an administrative role or similar.

• Strong attention to detail while performing duties with a high degree of accuracy.

• Excellent verbal and written communication skills.

• Multi-tasking effectively, prioritizing appropriately, and timely completion of assigned tasks.

• Demonstrated ability to exercise good judgment with the ability to work independently and solve problems.

• Professional attitude, and ability to maintain confidentiality and discretion in handling sensitive data.

• Ability to remain organized and function well in a high-paced environment.

• Highly determined, a quick learner and able to adopt a lateral approach to problem solving

• Fluent in both written and spoken English.