Operations Support Representative Job Summary: In this role, you will serve as a key support partner across the credit union, assisting internal teams, branches, and their parties with a wide range of operational Functions. From processing legal orders like levies and garnishments to managing debit card support, monitoring account activity, and ensuring compliance with IRA and HAS regulations, you'll help ensure out systems run smoothly, and member receive timely, accurate service. You'll contribute to enterprise- wide initiatives, and act as a go to resource for escalated operation issues.
Salary: $20.00-$25.00 an hour Depending on Experience About Us: Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a "Best-In-State" credit union, four years in a row.
Key Responsibilities: - Support internal teams, branches, and third parties with day-to-day operational needs.
- Monitor and resolve negative balance and dormant accounts, ensuring proper notifications are sent to members.
- Process legal orders including levies and garnishments with accuracy and confidentiality.
- Provide support for IRAs and HSAs, including tax reporting, account maintenance, and escalations.
- Assist with ACH processing, including EFT returns, NSF exceptions, and balancing.
- Handle debit card support, including card maintenance, dispute resolution, and transaction monitoring.
- Review and process new credit card applications and prepaid card activity.
- Assist with share draft returns, adjustments, and disputes.
- Manage Zelle transfers, online banking issues, and bill pay inquiries.
- Process death claims, loan life insurance claims, and provide member correspondence as needed.
- Ensure accurate processing of term share accounts, including maturity tracking and proper fee application.
- Provide support during system enhancements and credit union-wide initiatives.
- Serve as a point of contact for regulatory or operational issues and support staff as needed.
Qualifications: Required Skills: - Minimum of six months of similar or related experience
- High school diploma or equivalent
- Strong attention to detail, organizational skills, and ability to manage multiple priorities
Preferred Skills: - Knowledge of IRA/HSA regulations, ACH processing, and general banking compliance is a plus.
What We Offer: - Generous Paid Time Off Policy
- Up to 15 days in 1st year of service
- Paid Time Off increases with tenure
- VTO (Volunteer Time Off) Up to 16 hours yearly
- 401(k) plan
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
- Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
- Competitive Wage and Professional Development
Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.