Operations Support Level 2

Job Summary:

The Beneficiary Services Specialist will be responsible for managing the transition of assets for individual clients by serving as a Subject Matter Expert for E TRADE from Client Wealth Management Clients, Financial Advisors, Client Service Associates, and/or Branch Management to facilitate inheritance and legacy transfers. Additionally, the Associate will work closely with branches and other internal departments, provide support through various internal applications, and process paperwork in a virtual branch environment.

Key Responsibilities:

• Provide dedicated one-on-one support for the client throughout the inheritance process, leveraging effective relationship management skills.

• Proactively communicate with clients by phone and/or email to deliver high levels of service, transparency, and empathy.

• Process and follow up on client service requests to ensure timely completion.

• Set appropriate expectations with clients and beneficiaries for requests, aligned with internal Service Level Agreements, and ensure consistent follow-up.

• Deliver world-class customer service to both internal and external clients in all interactions.

• Research and resolve problems with both internal and external clients accurately and promptly.

• Leverage Client systems and ensure all case interactions are appropriately entered and documented.

• Actively manage, monitor, and document daily case load utilizing various technology resources.

• Apply Firm verification policies for all clients to mitigate identity theft and fraudulent activity.

• Stay updated on SEC/FINRA, Compliance, and Firm guidelines, applying them to processing and interactions to ensure risk mitigation.

• Perform other ad hoc duties as assigned.

Required Qualifications:

• Series 7 and 66 required (or 63 and 65).

Education and Experience:

• College degree preferred.

• 3-4 years of financial services industry experience preferred, including client service interactions and knowledge of estates, trusts, retirement plans, account opening, and asset distribution processes.

Knowledge/Skills:

• Basic clerical and administrative skills.

• Effective written and verbal communication skills.

• Excellent interpersonal and client service skills.

• Strong organizational skills, attention to detail, and excellent follow-up skills.

• Ability to research and resolve problems and service inquiries, escalating when appropriate.

• Ability to efficiently handle a high volume of requests in a fast-paced environment.

• Strong computer skills, including proficiency with Microsoft Suite.

• Basic knowledge of E TRADE from Client systems and procedures.

• Self-motivated and able to work in a strong team and high-activity environment.

Preferred Qualifications (if any):

• None provided.

Education: Bachelors Degree