Salary: $33,697.00 - $54,746.00 Annually
Location : Raleigh, NC
Job Type: Full Time
Job Number: 25-05
Agency: Clerk's Office
Opening Date: 03/14/2025
Position Overview The U.S. District Court for the Eastern District of North Carolina is seeking qualified applicants for a full-time Operations Support Clerk in Raleigh, NC. The incumbent will provide case-related and administrative support, records management support, and intake assistance. The incumbent performs a wide variety of functions to support the court and serve the bar and the public in accordance with approved internal controls, procedures, and rules of the Eastern District of North Carolina.
This position is being advertised at a grade CL 22 and has promotional potential to a CL 24.
Applications that are received by the initial cut-off date of March 31, 2025, will be given first consideration. Representative DutiesThe Operations Support Clerk performs duties and responsibilities which include, but are not limited to, the following:
- Maintains timely and accurate filing of documents received at the Clerk's Office intake counter and scans and performs quality control review of scanned documents for completeness and conformity with the federal and local rules and the policies of the district.
- Retrieves and processes incoming and outgoing mail and answers telephone calls to the Clerk's Office.
- Offers customer service assistance and general procedural information to litigants, attorneys, agency representatives, and the public at the Clerk's Office intake counter and over the telephone, while maintaining the confidentiality of sealed material and sensitive matters.
- Copies, scans, and dockets documents, and fulfills copy requests.
- Manages and maintains the storage of court records throughout the district, including preparing, shipping, and retrieving records from the Federal Records Center and National Archives.
- Performs cashier duties for the collection of appropriate fees at the intake counter and by telephone.
- Verifies an attorney's authority to practice in the Eastern District of North Carolina and processes attorney admissions applications, including contacting state and federal authorities to verify an attorney's bar information.
- Provides CM/ECF login and password assistance to CM/ECF users.
- Assists with naturalization ceremonies.
- Performs other duties as assigned.
Qualifications To qualify for the position, an individual must have a high school diploma or equivalent. The successful candidate must be highly motivated, personable, dependable, adaptable, and able to remain calm under pressure. In addition, the Operations Support Clerk must demonstrate a high degree of initiative and confidentiality, and be able to communicate effectively (orally and in writing) to individuals and groups to provide information and to function independently as well as in a team environment. The candidate must be proficient in WordPerfect, Microsoft Word, Adobe Acrobat, Microsoft Excel and be able to work in additional Windows-based applications. A judicial employee must maintain a professional appearance and demeanor at all times.
Preference will be given to applicants with a four-year degree from an accredited college or university.
Conditions of Employment Applicants must be United States citizens or lawful permanent residents actively seeking citizenship. Judicial Branch employees are considered "at will" employees and are not subject to the employment regulations of competitive service. Salary will be based on experience and qualifications. Electronic Fund Transfer (EFT) for payroll deposit is required.
This position may be required to work in excess of a regular eight-hour day or to work an altered work schedule to support the operations of the court, without additional compensation.
Application Procedures: All interested persons should apply online by visiting and submit an application package which is to include: the completed application, a cover letter, resume, and three (3) employment references.
The successful candidate for this position will be subject to a background investigation (including references, criminal history, and credit history) as a condition of employment. The person selected for this position will also be required to submit fingerprints for an FBI background check.
Travel and relocation expenses will not be reimbursed. More than one position may be filled by this vacancy announcement. The court provides reasonable accommodations to applicants with disabilities. All employees are required to adhere to the "Code of Conduct for Judicial Employees" which is available for review upon request. The court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, or to fill the position at any time before the closing date, any of which actions may occur without any prior written or other notice. Due to the volume of applications received, only candidates in consideration for this position will be contacted.
-THE COURT IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER-
The Federal Judiciary offers a wide range of benefits and choices so employees can create a package that best suits their individual needs. Health Insurance The Federal Employees Health Benefits Program (FEHB) offers employees more than ten (10) health plan options to choose from that provide comprehensive medical benefits including preventative care, doctor's office visits, hospitalization, surgery, and prescription drugs with no pre-existing condition limitations. FEHB has a few plan types with several health carriers in each plan: Fee-for-Service (FSS- equivalent to a PPO), Health Maintenance Organizations (HMOs), Consumer Driven Plans and High-Deductible Plans.
On average, the federal government pays 70% of health plan premiums while employees pay the remaining premium through payroll deductions.
Supplemental Dental & Vision Insurance Employees are eligible to participate in dental and vision coverage through the Federal Employee Dental and Vision Insurance Program (FEDVIP). The supplemental dental and vision program provides a selection of dental and/or vision plans for federal employees and their families at a group rate. Employees are responsible for the full group rate premium which is paid through pre-tax payroll deductions.
Life Insurance Life Insurance can provide peace of mind and financial protection for employees and their loved ones. By way of the Federal Employees' Group Life Insurance (FEGLI) Program, employees are offered Basic Life Insurance with options to increase coverage and elect coverage for eligible dependents. The federal government pays approximately 1/3 of the Basic Life premium and employees are responsible for paying the remaining 2/3, which is paid via post-tax payroll deductions.
Long Term Care Insurance Long-term care insurance (LTC) can protect an employee's financial future by helping to pay the high cost of long-term care. Long-term care insurance programs include coverage for nursing home care (all levels received in a licensed facility), community-based care (assisted living facilities, adult daycare and home health services), hospice center, caregiver support and alternative plans of care.
Flexible Benefits Program The Flexible Benefits Program allows employees to increase their take home pay by using the Judiciary's pre-tax options for health care, dependent care, and health insurance premiums. The program has three key components: the Healthcare Reimbursement Account, the Dependent Care Reimbursement Account and the Premium Payment Plan.
Federal Employees Retirement System (FERS) Recognizing the importance of an employee's future, the federal government provides its employees a retirement program called the Federal Employees Retirement System (FERS). It is a three-tiered retirement plan that enables employees to take an active role in securing a strong financial foundation for their retirement. All federal employees are automatically enrolled and may file for retirement once they meet the eligibility requirements. The three components of the plan are the FERS Basic Benefit, Social Security, and Thrift Savings Plan.
Thrift Savings Plan (TSP) TSP is a savings and investment program designed to provide retirement income. It is an important component to the FERS Retirement Plan. It is comparable to a private-sector tax-deferred 401(k) plan, which offers both a traditional and a Roth contribution option, tax deferral on traditional contributions, agency matching, a choice of 5 investment funds, a loan program and a choice of post-separation withdrawal options.
Vacation/Sick/Other Leave To assist eligible employees with maintaining a healthy work/life balance, the Judiciary offers a generous amount of leave through a combination of federal holidays, annual (vacation) leave and sick leave. Full time employees with less than three (3) years of service accrue approximately 2.5 weeks of annual leave per year. This increases to 4 weeks from years 3-14, and up to 5 weeks each year when an employee has reached 15 years or more of service. In addition to annual (vacation) leave, full time employees also accrue approximately 2.5 weeks of sick leave each year and are given ten (10) paid federal holidays.
Wellness Program The Judiciary recognizes that a positive sense of well-being amongst its employees is a key component of a healthy and productive employee . click apply for full job details