What We Look For We are looking for a hotel operations supervisor to be part of a first-class Operations Team at Best Western All Suites/Santa Cruz that provides assistance in the day to day activities of the Hotel.
The Key Responsibilities - Handle guest problems/complaints, keeping General Manager informed or deferring guests to General Manager for handling
- Be knowledgeable of all duties performed by the Guest Service Concierge including computer and cashier systems, as well as the reservations system including room rates and types of accommodations
- Coordinate staffing and payroll to conform with productivity and budgetary standards
- Monitor associate productivity and reduces staffing as business demands
- Provide training to new associates. (Front Office/Breakfast Attendant/Housekeeping)
- Oversee and participate in the prompt and courteous check-in and check-out of customers ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct
- Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
The Model Qualifications- Previous front desk, reservations, and/or hospitality experience preferred
- 1+ year of supervisor experience
Be Bold. Apply Now. Like what you see? If interested, please apply to be considered for this position.
Radiate Hospitality is an Equal Opportunity Employer