Description
About Keystone Management, LLC
Founded with a mission to change the world one world at a time, we're proud to foster a culture of inclusion, respect, and support. Become part of a team that surrounds you with exceptional people, rewarding work, and industry-leading benefits.
The MARTA Operations Supervisor position is responsible for the scheduling of services at multi-client locations, managing field staff communications, validating service completion, and ensuring the availability of proper materials, equipment, and supplies. Also maintaining daily reports to ensure contract compliance. The Operations Supervisor role requires flexibility to work all shifts when needed. Significant telephone coordination with clients and vendor management is required.
Shift: 6am-2:30pm Monday-Friday
Essential Job Duties And Responsibilities
Operations Management
- Constantly monitor and report project progress to the Operations Manager
- Track project deliverables using appropriate tools
- Take photos of daily progress and send daily to the Operations Manager
- Coordinate with field staff and vendors to complete periodic services
- Assist in controlling project expenses, supply orders, equipment, and overall site inventory; submit receipts and invoices
- Oversee inspections, quality control, equipment/supply inventory for the assigned project
- Implement and manage project changes and interventions to achieve success
- Guide, motivate, and develop staff
- Check emails and follow up with clients to ensure satisfactory issue resolution
- Participates in emergency drills and environmental safety activities, as requested
- Attends and participates in worksite safety and in-service training
- Understand and comply with OSHA, Safety and PPE requirements
- Available to work flexible hours
- Performs other work-related duties as assigned
Client Relationship and Vendor Management
- Interact with customers daily for feedback, troubleshoot issues, and address special needs
- Ensure compliance with client company policies and procedures
Risk Management and Compliance
- Ensure compliance with company policies, procedures, and industry regulations
- Address any compliance or regulatory issues in a timely and effective manner
- Ensure operational compliance with all appropriate laws and policies (including OSHA safety practices and procedures.)
Requirements
KNOWLEDGE, SKILLS, AND EDUCATION
- HS Diploma
- 3 years of project management experience
- 3 years of people management experience
- Knowledge of custodial/facility management equipment and machinery
- Knowledge of scheduling, project management techniques, and tools
- Experience managing facility management workforce projects (preferred)
Supervisory Responsibilities/Level Of Supervision
- This position has supervisory responsibility for hourly employees
- This position will contribute to employee life-cycle decisions
- Evaluation based on the successful performance of essential job duties and responsibilities and achievement of goals
ATTRIBUTES FOR SUCCESS
- Work collaboratively with others, share information, communicate clearly and professionally with leadership, team, clients and vendors
- Relationship building skills
- Effectively manage multiple interactions and projects simultaneously
- Adept at conflict management
- Decision maker
- Critical thinking and problem solving
- Self-motivated
- Patience
- Positivity
- Innovative
- Prepared and calm under pressure
- Take pride in their appearance
- High level of professionalism
- Ability to work in a fast-paced environment and perform well under pressure
Working Conditions And Physical Requirements
This is a full-time position. Reliable personal transportation to Atlanta area sites is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions/requirements of the job. Additional requirements are as follows:
- Ability to work in all weather conditions
- Ability to stand for long periods
- Ability to walk long distances
- Ability to walk on levels, uneven and slippery surfaces
- Ability to operate office equipment, computer and tools
- Correctable vision and hearing
- Ability to periodically lift, drag, carry and push equipment, tools and supplies up to 60 pounds
- Ability to drive a vehicle
Other Requirements
- Pass a drug test
- Pass a Keystone Management background check
- Pass a Wayside training class
- Pass a driving history check
- Possess a current driving license
- Live within 20 minutes driving of Midtown Atlanta
- Flexible and reliable for all shifts to support projects and clients
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