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Deliver solutions to complex problems as a Technical Support Specialist at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in systems engineering, you'll make the end user's experience your priority and we'll make your career growth ours. At GDIT, people are our differentiator. As a member of our team you will help ensure today is safe and tomorrow is smarter. Our work depends on a Top Secret Cleared Technical Support Specialist joining our team to provide state-of-the-art Information Technology (IT) engineering and management leadership to enable the Federal Bureau of Investigation ( FBI ) to increase mission success and enhance mission capabilities in the critical areas of national security, law enforcement, intelligence, counterintelligence, and counterterrorism. HOW A TECHNICAL SPECIALIST WILL MAKE AN IMPACT: Manages and troubleshoot and tickets
Coordinates tech dispatch
Creates recommendations for dispatch/hardware
Service desk support
On call support for O&M
External Dialing support WHAT YOU'LL NEED TO SUCCEED: EDUCATION: Bachelor of Science in engineering, computer science, or other equivalent technical discipline (may substitute with commensurate work experience). REQUIRED EXPERIENCE: 3+ years of related experience REQUIRED TECHINICAL SKILLS: Experience in JIRA, Service manager, Microsoft TAC, Avaya BCM, Avaya IP Office CLEARANCE: TOP SECRET LOCATION: Washington, DC GDIT IS YOUR PLACE: 401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays Work Requirements
Date Posted: 10 April 2025
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