About You:
You are a team player and enjoy providing helpful, high-quality support and services to others in an environment free from competition and "office politics."
You thrive when you identify problems and enjoy solving them, particularly within your area of expertise.
You enjoy using your expertise and skillset to support a team, share information, and selflessly help others succeed.
You are conscientious and precise, with strong attention to detail, and it's important to you to get things exactly right. You are motivated by a genuine concern for completing work thoroughly and correctly.
You are a careful, thoughtful decision-maker who values having clear expectations and an opportunity to develop real expertise in your work.
You have excellent written and interpersonal communication skills and exceptional organizational skills.
About Us:
We're MindWire.
We help our Clients predict and enhance the performance of their people. Measurably.
We're a Talent Optimization firm that uses the best science, tools, and data on the planet to help organizations of all shapes and sizes enhance their ability to hire, engage, retain, lead, and develop their employees.
Established in 2016, we've grown to 120+ Clients across the USA and in 24 countries. And more growth is on the way.
Our organization is centered around our values of being Joyful, Smart, and Relentless. We're proud of our positive culture, which is focused on understanding and deploying each person's unique strengths and celebrating together.
We take our work and our Clients very seriously, but not ourselves. A spirit of fun and camaraderie are part of who we are.
We're about outcomes, not face-time, micro-management or the kind of corporate environments we've all come to dread. At MindWire, you can make a significant impact and do good for humans in the process.
Here's what our team says on Glassdoor about working at MindWire:
- Five-Star overall rating.
- 100% would recommend MindWire to a friend.
- 100% approve of the CEO.
- Comments:
- "A special place".
- "A company that really gets you."
- "Dream Job."
- "Best career decision to date."
- "Strength-based, positive culture."
- "Best place I've ever worked."
- "Great atmosphere for growth and better people."
You can learn more about us at and check out what our employees have to say about working at MindWire on Glassdoor search for "MindWire".
About the Role:
Why the role exists:
MindWire is growing quickly.
To continue to do so successfully, MindWire needs a sharp, organized, thorough, structured, and fast-moving person who can fill the role of Operations Specialist out of our office in Phoenix, AZ.
Client and MindWire Team Support:
- Work directly with the MindWire team to support our base of Clients.
- Provide Clients support and scheduling assistance to ensure Clients get great, timely service.
Office Management and Administration:
- Maintain and organize office records and filing systems.
- Manage and order office supplies and inventory.
- Coordinate repairs and maintenance of facilities.
- Manage and oversee office technology and equipment.
- Manage key aspects of the guest experience at the MindWire office, ensuring visitors feel welcomed and comfortable by coordinating logistics like room set-up, catering, and addressing any needs or requests, working closely with team members to deliver a seamless experience for their Clients and Prospects.
Workshop Coordination
- Responsible for the smooth operation of workshops.
- Manage logistics, participant registration, technical setup, and overall event flow ensuring all aspects of the workshop run efficiently and effectively, in-person and/or virtually. Act as the primary point of contact for attendees.
- Act as a producer for any virtual workshops by assisting the instructor via management of Zoom capabilities, execution of key "behind the scenes" activities, and other assistance to ensure participants have an excellent virtual workshop experience.
General Operational Duties
- Execute various key operational duties, such as entering data into systems.
- Assist in invoice creation and billing activities, following a structured process.
- Create and distribute key reports, maintain clean data, support Client software enablement, and execute other operational tasks and duties as assigned.
Key Job Requirements:
- Build meaningful relationships.
- Effectively communicate frequently with co-workers and others.
- Strong writing skills.
- Effective verbal/interpersonal communication skills.
- Build depth of knowledge and expertise in our products and services.
- Exceptional organizational and time management skills.
- Comfort working with computers and software programs like Word, Excel, PowerPoint, email, and Zoom meetings.
- Learn, train, and assist others in using various software tools and systems effectively.
- The ability to use computers, printers, and other office machines as a frequent part of the workday.
- Ability to move around the office to access office supplies, documents, filing cabinets, printers, and other office machines and equipment.
- The ability to lift, move, transport, and position boxes, packages, and other objects that weigh up to 25 pounds.
Compensation, Benefits, Work Environment:
Schedule, Work Location:
This position is full-time (40 hours/week), non-exempt, and reports to MindWire's VP of Operations.
Monday through Friday, 8am until 5pm, at our office in Phoenix.
Compensation:
Base Compensation: $25-27 per hour, depending on qualifications.
Bonus: Annual Bonus Target: 10% of base pay with a range from 0-20% of base salary.
Health & Welfare Plans:
We offer comprehensive medical (PPO), dental, vision, flexible spending accounts, 401(k), and other benefit programs to all full-time employees, with no waiting period.
Paid Time Off:
At a minimum, we require our employees to take at least four weeks of paid time off per year, with immediate eligibility. But you decide what you need, including more time off when you need it.
We also observe ten paid holidays per year.
Work Environment:
Most of our team works out of our offices here in Phoenix (Paradise Valley area). We've got a flexible environment, and we trust people. We're about outcomes, not face time or micro-management.
Diversity, Equity & Inclusion:
We are committed to a diverse, equitable, and inclusive environment in the broadest sense possible. A place where those are not just words or a "corporate slogan", but a reflection of who we are at our core, the Clients we serve and the communities in which we live. We're better together.
Once you apply through this posting, please take a few minutes to complete two assessments one is our behavioral assessment (it takes about six minutes), and the second is our learning style assessment (which takes 12 minutes):
These assessments help us understand a person's natural, hard-wired strengths and motivators. We use that information to better understand each candidate and ensure we're setting them up for success.
Once we've reviewed your resume and assessment results, we'll reach out to share the next steps in our process.