Job Title: Operations Specialist, Academic Technologies
Job Location: Auburn Hills Michigan ,48236
Onsite Requirements:
- Proficient in HTML5, XML, JavaScript, and with CSS
- Tier 1 users management experience
- Proficient with MS Office, especially excel
Job Description:
Knowledge and Skills Required:
- Exceptional customer service skills with a knowledge of technical support best practices in an academic environment desired
- Ability to explain relevant technologies to non-technical user base
- Knowledge of enterprise software application administration in an LMS or other academically relevant software environment
- Working knowledge of HTML and image editing
- Intermediate experience working in various operating system and software environments that may include Apple and Microsoft, and/or similar platforms and architectures
- Knowledge of mobile and wireless technologies as it applies to an academic environment
- Advanced Microsoft Office experience
- Demonstrated ability to quickly master new technologies
- Excellent written and oral communication skills
- Ability to multitask with strong time management skills
- Extreme attention to detail and accuracy
Preferred Knowledge and Skills:
- Proficient in HTML5, XML, JavaScript, and with CSS
- Familiar with IMS and SCORM compliance
Education:
- Associate's degree in Information Technologies or related field, or technical training equivalent.
- Bachelor's degree in Information Technologies or related field preferred.
- Years in industry and certifications may be taken into consideration.
Experience:
- Two (2) or more years of experience with end user support of an LMS or cloud-based platforms (in higher education preferred).
3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
- This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future