Operations Shift Leader

Operations Shift Leader, NB - 14468

Tishomingo, OK Gaming Part Time 38

Posted 3 days ago Apply before January 2, 2025

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Description

We are currently looking for a Part Time 38 Operations Shift Leader, NB to join our Tishomingo Gaming Operations team located at the Tishomingo Gaming working .
Summary:
Responsible for all gaming prize payout transactions during designated shift. Ensures compliance issues are met with all gaming regulations and internal policies and procedures are being followed.
Responsibilities:
Provides first class customer service - courteous and helpful to all internal and external customer types
Answers questions in a courteous and professional manner
Partners with internal and external services as needed to ensure appropriate referral is made
Greets and engages with a smile
Determines needs, seeks positive experience and outcomes
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
Maintains general upkeep of work area and maintains a safe environment
Maintains and promotes professionalism
Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
Adheres to Chickasaw Nation dress code standards
Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Cleans assigned area
Cleans and sweeps floors
Cleans and sanitizes bathrooms
May empty ash trays
Disposes of trash
May clean exterior areas such as parking lots and sidewalks
Aligns seats close to machines in gaming areas
Answers basic customer questions concerning gaming machines based on basic understanding of payout and machine operations
Initiates minor machine repair and maintenance such as changing paper in gaming machines, bill acceptor cleaning, ticket replacement, cabinet cleaning, etc.
Hourly jackpot and taxable prizes reports, including W2-G, 1099, Title 31 Multiple Transaction Logs and other gaming activity logs for jackpots, machine issues, traffic flow, etc.
Assists with orientation, special activities and training on specific procedures, tasks or equipment
Ensures all audits, reports and other operational communications are accurate and timely
Completes a variety of standard and ad hoc reports as required
Assists staff with accomplishing goals
Ensures staff stays in assigned areas
Investigates and resolves discrepancies
Resolves minor employee concerns
Communicates area performance and operational information to line of support
Approves/denies time off requests
Performs all other duties as assigned

Competencies:
Essential:
Able to follow instructions, both written and oral
Ensures compliance
Able to adhere to all scheduling and attendance requirements
Honesty, truthfulness, reliability, accountability
Able to read, understand and apply regulations and policies
Works well within a team
Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Writes effective communications with team, departments, guests and management
Keeps written records

Skills:
Essential:
Count lrg amts of cash by hand / with cash counting machines
Basic Computer skills
Perform minor repairs on gaming machines

Experience:
Essential:
1 year directly related experience

Education:
Essential:
High School, GED or Equivalent

Credentials:
Essential:
Pass gaming background check
Gaming license or permit as required by assigned position

Working Conditions:
Essential:
May work where cigarette smoking occurs
Bright and Flashing lights
Fast-paced
May work in loud or noisy areas
Noisy
Potential exposure to blue and or white light
Communications written, verbal
May be required to assist individuals who are emotionally disturbed
Pass pre-employment drug test
Hand-eye coord, reach and grasp
Manual dexterity
Sometimes lift and or carry up to 50 lbs
Standing up to 100% of shift
Visual acuity for detail, distance, color, depth perception
Walking up to 100% of shift
May work day shift
May work evening shift
May work holidays
May work night shift
May be on-call
May work rotating shifts
May work weekend shift

Work Location: In person