Operations Services Manager

Reporting to the Operations Services Director, this high visibility role is responsible for providing operational insight, recommendations, and managing enterprise-wide programs. Key leadership will be on display while cross-functionally leading programs and initiatives that launch the system improving efficiencies, sales, profit, and guest satisfaction. Support projects from ideation, proof of concept, testing, and implementation. Key project lead for testing and brand initiatives across a broad array of subjects under the umbrella of operating restaurants, including but not limited to food, beverage, labor optimization, HR, training, IT systems, marketing, development, management of third-party delivery relationships and construction. Ability to lead with a values-based focus to ensure cross-functional teams and departments partner together to ensure efficiency and effectiveness throughout each project.

Work with all levels of internal and external leadership, leading teams and ensuring all programs and initiatives are complete and prepared for implementation, execution, operational integration, resulting in overall performance.

Responsibilities:

Manages portfolio of projects and programs; manages projects simultaneously

Manages projects with varying degrees of complexity, definition and risk

Serve as an advocate for restaurants, working with delivery service providers to resolve issues and improve the delivery experience for customers.

Monitor customer reviews from third party delivery sites and take action to address any concerns.

Leads cross-functional initiatives from inception through testing and implementation.

Supports and manages project strategies, success criteria, plan, budget, risk, quality standards, and timeline with cross functional resources.

Manage and execute testing and implementation plan for multi-year initiatives

Supports path to resolution, coordinates and integrates efforts across multiple projects

Supports cross functional team of subject matter experts; identifies resources required to meet the needs of the initiative; gains alignment from senior leaders on resource commitment

Drives results through others by influencing, gaining alignment and effectively facilitating cross-functional activities

Independently determines project risks and issues, identifies options and recommended solutions - elevates as necessary to drive results in a timely manner

Frequently interacts with senior level franchise and company leadership to:

Gain alignment

Develop and present win-win business solutions to meet various environmental needs.

Create and present professional level updates as needed

Manages vendor relationships for brand wide operational programs

Works directly with restaurant operators on Ops shakedowns, Menu pipeline tests and other strategic initiatives.

Skills And Requirements:

Bachelor's degree or equivalent work experience

Minimum 5-7 years Operations or Project Management experience

Knowledge of restaurant industry

Strong analytical skills and attention to detail

Strong organizational skills

Excellent written and oral communication skills

Proficiency in Microsoft office applications, including MS Excel, Outlook, Word, and PowerPoint.

Strong Team Player, with ability to participate in constructive debate

Ability to be present in our restaurants on a weekly basis

Equal Opportunity Employer
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