Operations Planning Manager

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This Jobot Job is hosted by: Julia Toms
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $110,000 - $130,000 per year

A bit about us:

Seeking a Director of Customer Success with our client, a Software Company/AI Platform primarily used as a Digital Marketing tool for the Healthcare Industry.

Why join us?

Target Salary: $100-130K + equity
Location: Downtown Raleigh, NC (Hybrid MWF) - may look at fully remote for the right person.
Seeking: Strong Customer Success Experience in Start-Up Environments, Strong Digital Marketing Experience, Supporting Software could be a plus, Working with Marketing Department / CMO relationships, this person will have 2 direct reports

Job Details

We are in search of a dynamic and results-oriented individual to join our team as a Director, Customer Success (Player/Coach). This unique leadership role requires an individual who is not only adept at leading a team but also comfortable rolling up their sleeves to contribute in a hands-on capacity. In this role, you will be the driving force behind our customer success initiatives, ensuring that our clients feel heard, valued, and satisfied at every stage of their journey with us. This position is ideal for someone with a strong background in selling to Marketing leaders within the healthcare industry, who thrives in a fast-paced, innovative environment.

Responsibilities:

As a Director, Customer Success (Player/Coach), your duties will include but are not limited to:

1. Championing customer advocacy, ensuring that our clients' needs are at the forefront of all decision-making processes.
2. Developing and implementing comprehensive customer success strategies that boost satisfaction, loyalty, and retention.
3. Acting as the primary escalation point for any customer-related issues, leveraging your expertise in conflict resolution and negotiation to find satisfactory solutions.
4. Using your emotional intelligence and empathy to foster strong relationships with our clients, understanding their unique needs and challenges.
5. Leading, training, and mentoring a team of customer success professionals, instilling in them a deep understanding of our customers and our business.
6. Collaborating with cross-functional teams to align on customer success objectives and ensure a seamless customer experience.
7. Continuously analyzing customer feedback and data to identify areas for improvement and implementing necessary changes.

Qualifications:

To be considered for the Director, Customer Success (Player/Coach) position, you must have:

1. A minimum of 5 years of experience in a customer success role, preferably as a lead catering to Marketing leaders within the Healthcare industry.
2. Proven experience in customer advocacy, demonstrating a deep understanding of customer needs and expectations.
3. Exceptional conflict resolution and negotiation skills, with a track record of resolving complex customer issues.
4. Strong emotional intelligence and empathy, with the ability to connect with customers on a personal level and understand their unique perspectives.
5. Experience developing and implementing successful customer success strategies that have resulted in increased customer satisfaction and loyalty.
6. Excellent leadership skills, with experience leading and mentoring a team.
7. Strong analytical skills, with the ability to interpret customer data and feedback to drive improvement.
8. Excellent communication skills, both written and verbal.

If you are passionate about customer success and looking for an opportunity to make a significant impact in a growing company, we would love to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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