OVERVIEW
Are you a gritty, results-oriented, and personable performance improvement leader with a passion for building systems, processes, and teams that constantly exceed client expectations?
A prestigious, innovative and rapidly-expanding professional services organization is seeking a strategic and hands-on Senior Operations Leader to drive performance across several key departments within their firm. This role is perfect for a leader who excels at leveraging data to achieve tangible results, and has a track record for accomplishing what others may view as impossible-all while putting people and integrity first.
- Compensation: $135K (DOE) + benefits
- Location: Northern Miami-Dade County, Florida
YOUR IMPACT
Leveraging Data for Strategic Growth:
- Extract meaningful insights from operational data to pinpoint areas for enhancement.
- Drive team performance by implementing KPI-focused coaching and achieving measurable targets.
- Translate data-driven findings into actionable strategies that improve overall operational effectiveness.
Leading and Empowering Operational Teams:
- Directly manage three cross-functional teams, ensuring cohesive alignment with company-wide goals.
- Provide active, hands-on guidance and targeted coaching to address performance challenges promptly.
- Craft personalized development plans for team members to optimize workflow and execution.
- Maintain rigorous adherence to customer service excellence and the organization's core mission across all operational procedures.
Enhancing Efficiency and Driving Continuous Improvement:
- Utilize data analysis to identify and resolve process bottlenecks, maximizing operational flow.
- Implement real-time performance tracking and output analysis to establish and enforce accountability.
- Anticipate and resolve operational inefficiencies before they impact productivity.
Fostering Collaborative Strategic Partnerships:
- Work closely with senior leadership and department heads to synchronize departmental objectives with the organization's strategic vision.
- Spearhead key initiatives designed to elevate customer satisfaction, streamline operations, and boost profitability.
Delivering Tangible Results Through Action:
- Engage in active problem-solving and drive project execution, going beyond mere data reporting.
- Demonstrate success by achieving quantifiable improvements in data metrics, operational efficiency, and overall performance.
YOUR SKILLS & EXPERIENCE
- Team Leadership Expertise: Proven ability to direct and develop large teams, including managing 5+ direct reports and overseeing 50+ indirect reports.
- Operational and Strategic Acumen: A minimum of 7 years of progressive experience in operations management, business intelligence, or roles focused on driving performance outcomes (in corporate client-services environment)
- Communication Proficiency: Fluent in English; professional level proficiency in Spanish is required
- Process Optimization Success: Documented history of implementing data-driven process enhancements within high-volume operational settings.
- Performance Management Proficiency: Extensive experience in key performance indicator (KPI) management, performance optimization, and effective coaching methodologies.
- Analytical Mastery: Superior analytical capabilities, enabling the identification of trends and the execution of data-informed decisions.
- Influential Leadership: Demonstrated ability to lead, mentor, and intervene decisively to achieve team and organizational objectives.
- Results-Oriented Drive: A proactive, execution-focused approach with a strong bias for action.