Job Description: Operations Manager & EOS Integrator
Location: Westport, CT (Primary) and Elmsford, NY (Secondary Location)
Employment Type: Full-Time
Reports To: Owner/CEO
Start Date: April 2025
Company Overview
Mike's Factory Direct is a growing kitchen & bath and jacuzzi wellness retail business committed to delivering relaxation and well-being through premium products and exceptional customer experiences. With our established store in Westport, CT, and a second location opening soon in Elmsford, NY, we're seeking an Operations Manager & EOS Integrator to lead our operational strategy and drive growth using the Entrepreneurial Operating System (EOS).
Position Overview
We are looking for a skilled Operations Manager & EOS Integrator to oversee daily operations, implement scalable systems, and align our team with the company's vision as we expand. This dual role requires a hands-on leader who excels at managing processes, people, and performance while leveraging EOS to ensure accountability and results. The ideal candidate is organized, proactive, and passionate about operational excellence in a wellness retail environment.
Key Responsibilities
EOS Integration:
- Implement and manage the Entrepreneurial Operating System (EOS) to align the team with the company's vision, goals, and processes.
- Facilitate EOS meetings (e.g., Level 10 Meetings), track scorecards, and drive traction on quarterly rocks and long-term objectives.
- Partner with the owner to translate strategic vision into actionable plans, ensuring clarity and execution across the organization.
Operations Management:
- Oversee daily operations for both Westport, CT, and Elmsford, NY locations, including inventory, vendor coordination, and store logistics.
- Design and optimize operational systems to enhance efficiency, scalability, and customer satisfaction as the business grows.
- Monitor key performance indicators (e.g., sales, inventory turnover, customer feedback) and implement improvements to achieve targets.
- Lead the operational setup and launch of the new Elmsford, NY location, ensuring a smooth opening and ongoing success.
Team Leadership:
- Manage, coach, and develop staff across both locations, fostering a culture of accountability, teamwork, and service excellence.
- Oversee hiring, training, and scheduling to maintain a high-performing team that supports business goals.
- Collaborate with the owner on budgeting, financial tracking, and reporting to ensure operational profitability.
Qualifications
- 5+ years of experience in operations management, preferably in retail, wellness, or a customer-centric industry.
- Proven experience as an EOS Integrator or in a similar role implementing EOS (e.g., managing scorecards, rocks, or V/TO processes).
- Strong organizational skills with a track record of building efficient, scalable systems.
- Leadership experience managing teams and driving performance in a fast-paced environment.
- Comfortable analyzing financial data (e.g., budgets, P&L) to support operational decisions.
- Ability to travel between Westport, CT, and Elmsford, NY regularly (valid driver's license required).
- Passion for wellness and delivering exceptional retail experiences.
- Bachelor's degree in business, operations, or a related field (preferred but not required with equivalent experience).
Skills & Attributes
- Hands-on problem-solver with a strategic mindset.
- Excellent communication skills to bridge vision and execution.
- Proficient in tools like Microsoft Office, POS systems, and EOS software (e.g., Ninety.io or Traction Tools).
- Thrives in a growth-oriented, dynamic setting.
Compensation & Benefits
- Competitive salary: $75,000-$100,000 annually (based on experience).
- Performance bonuses tied to operational success and business growth.
- Health insurance and wellness perks (e.g., jacuzzi product discounts).
- Opportunity to shape the future of an expanding wellness brand.
How to Apply
- Submit your resume and a cover letter detailing your experience with EOS and operations management to . Applications will be reviewed on a rolling basis until the position is filled.