Position: Operations Manager
Location: West Hollywood, CA (Hybrid)
Blush is a fast-growing, high-end matchmaking company seeking a strategic, people-focused, and results-driven Operations Manager to guide our dynamic team of matchmakers and lead cross-functional projects that enhance team operations, client experience, and overall efficiency. This full-time position will oversee a team of 15 full-time and 20 part-time matchmakers while also taking the lead on critical internal initiatives that drive scalable growth and operational excellence.
If you're an experienced people leader who thrives in/ operations management, team development, and process optimization-this is your opportunity to make a meaningful impact in a people-first, emotionally rewarding industry.
Key Responsibilities
Team Leadership & Development
- Lead, coach, and support a distributed team of 35+ matchmakers, ensuring high performance, accountability, and alignment with company values.
- Manage team workflows, daily operations, and individual matchmaker performance-creating structure and consistency across the team.
- Set clear expectations and KPIs, track progress, and provide regular performance feedback.
- Hold weekly check-ins, one-on-ones, and team meetings to keep communication fluid, morale high, and goals on track.
- Serve as the go-to resource for conflict resolution, client escalations, and team-related challenges.
- Collaborate with executive leadership on hiring, training, and onboarding new matchmakers.
- Foster a supportive, motivated culture rooted in high standards, empathy, and excellence.
Project Management & Operational Strategy
- Develop and implement operational strategies, systems, and processes to improve efficiency and KPIs
- Collaborate with department leads to ensure smooth cross-functional workflows and timely project execution
- Monitor key performance indicators (KPIs) and operational metrics; report on trends and improvement opportunities
- Manage budgets, vendor relationships, and contract negotiations where applicable
- Oversee daily business functions and resolve operational issues quickly and effectively
- Support hiring, onboarding, and training processes for operations and support staff
- Lead initiatives to improve quality, reduce costs, and enhance team productivity
- Maintain compliance with company policies and legal/regulatory requirements
- Identify areas for improvement and implement scalable solutions for growth
- Act as a liaison between executive leadership and staff to ensure strategic alignment
What We're Looking For
- 3+ years of experience in operations management or a related role
- Proven ability to lead teams and manage multiple projects simultaneously
- Strong problem-solving skills and operational knowledge
- Excellent organizational, communication, and leadership skills
- Familiarity with business software and tools (e.g., project management platforms, CRMs, and data visualization tools)
- Ability to analyze data and generate actionable insights
- Bachelor's degree in Business Administration, Operations, or related field
Perks & Benefits
- Full-time salary of $75,000
- Full health benefits package
- Opportunity to lead a mission-driven, people-first team
- Work with a high-performing, supportive, and fast-growing organization