Position Title: Operations Manager
Department: Administration
Reports to: Chief Operating Officer
Position Summary:
In this role, the operations manager will support the COO and hospital leadership to drive operations, quality, and safety to ensure a high quality and safe healing environment for patients and employees. Reporting to the Chief Operating Officer and guided by Blythedale's mission and vision, the operations manager will provide data analytics and project management support for the day to day operational and financial performance of Blythedale Children's Hospital. The operations manager will work cross-functionally with all levels of leadership at Blythedale Children's Hospital.
Job Specifications:
Education:
Master's Degree required, preferably in healthcare related discipline (MBA, MPA, MHA, MHSA, MPH etc.)
Licensure:
N/A
Experience:
2 years of healthcare experience required. Non-healthcare related experience may be considered at discretion of hiring leader.
Physical Demands/Working Conditions:
Requires an ability to sit at a desk. Requires an ability to effectively communicate verbally and in writing in the English language and use a computer. Must be able to lift up to 15 lbs at a time. Must be able to navigate campus both inside and outdoors.
Blood Exposure Risk/OSHA Classification:
It is the policy of Blythedale Children's Hospital to comply with the Occupational Safety and Health Administration (O.S.H.A.) Standards concerning Occupational Exposure to Blood Borne Pathogens. Refer to Hospital Exposure Control Plan located in the Quality Management office for Hospital procedures and definition of class. This position is Class
A High Risk
X Moderate Risk
Job Responsibilities:
- Responsible for identifying, querying, analyzing, and visualizing data through reports and presentations, to support operations, quality and performance metrics. Execute complex analytics to inform quality, safety, patient experience, and operations decisions. Support management team/department heads with data analysis.
- Collaborates with clinical and operations leaders in the development of ad hoc analyses to assist with decision making. This includes supporting the implementation of scorecards/dashboards for individual departments as necessary.
- Appropriately plan and scope analyses, using quantitative and qualitative skills, finding and querying complex data, and sharing data and results in a digestible and visually appealing manner.
- Support the organizational readiness initiative by participating in and tracking results of rounding, participating and supporting survey response, and keeping abreast of CMS, Joint Commission, and DOH regulations.
- Conduct research, investigate workflows and business procedures, and recommend changes.
- Support hospital's compliance program through policy management, education, and investigatory support.
- Take and distribute minutes of regularly scheduled senior management meetings.
- Support the emergency management initiative. Participate in education, ensure annual reviews are complete, and update policies as necessary. Actively participate in command center during incidents.
- Support facility management including space planning, equipment/furnishings and maintenance.
- Performs other tasks and duties as assigned.