Operations Manager
Full-Time Onsite San Francisco, CA
Salary Range: $77,000 - $82,400 annually
A San Francisco-based nonprofit organization is seeking an Operations Manager to oversee day-to-day administrative functions and provide support across operations, HR, and office management. This is a full-time, onsite role reporting directly to the Executive Director. The ideal candidate will be a proactive systems thinker with strong multitasking and communication skills, capable of handling responsibilities across multiple sites and supervising administrative staff.
Primary Responsibilities:
- Serve as the primary point of contact for daily operations and safety-related issues.
- Address and resolve staff and program participant concerns with discretion and skill.
- Administer benefits including health, dental, life, and retirement plans, and support open enrollment, COBRA, workers' compensation claims, and leave tracking.
- Coordinate onboarding and offboarding processes, including new hire orientations and exit interviews.
- Supervise front desk staff and delegate tasks through Asana or other project management tools.
- Oversee operational projects and ensure effective execution from start to finish.
- Manage offsite storage and lead the transition to a cloud-based system.
- Coordinate facility maintenance, equipment needs, IT infrastructure, and supplies.
- Approve operational invoices for processing via Sage.
- Support mail processing, safety initiatives, and compliance with city health mandates.
- Assist with special event coordination and facility rentals.
- Provide program coverage and support as needed.
- Participate in annual campaigns and community events.
Required Knowledge, Skills & Experience:
Project Management & Leadership:
- Minimum of 3 years of experience in operations and supervision.
- Ability to manage projects, build systems, and work collaboratively with teams.
- Experience resolving conflicts and interacting with individuals from diverse backgrounds.
- Ability to create work plans that improve office efficiency.
Communication:
- Strong written and verbal communication skills.
- Experience writing reports, procedures, and business correspondence.
- Ability to present information and respond to inquiries from staff, vendors, and the public.
- Comfort communicating regularly with executive leadership.
Technology:
- Proficiency in MS Office, Gmail, Zoom, and project management tools such as Asana.
Additional Details:
Work Environment:
- Must be able to work onsite Monday-Friday, 9:00 am-5:00 pm, with occasional evening and weekend event coverage.
- The position requires frequent sitting, typing, and occasional lifting (up to 25 lbs).
- Must be able to climb stairs to access the second floor.
Classification: Full-time, exempt, confidential position
Worksite: 100% onsite in San Francisco
- This organization is an equal opportunity employer and values a diverse and inclusive workplace.