King's Pointe Resort, in Storm Lake, IA, is currently accepting applications for a Resort Assistant General Manager or Resort Operations Manager. This position is considered a full-time, salaried role that will report directly to the General Manager at the resort. Ideal candidates will have previous leadership and training experience, self-motivated, ability to work independently, reliable, previous experience in the hospitality industry and ability to work as the business demands including nights, weekends, and holidays.
The Assistant General Manager/Resort Operations Manager responsibilities may include:
- Daily responsibilities may include or serve at the back up to the property accountant on: Daily deposits; Daily audit summary; Change orders; purchasing;
- Review and follow up of any guest and/or employee incidents in General Manager's absence; Review and follow up of any guest complaints including responding to any guest complaints (i.e. apology letters, follow up telephone call, etc.) communicated to the brand's directly; monitoring and working with housekeeping; supervising front desk staff and monitoring reservation pick up and rate strategies in order to maximize revenues.
- Supervising front desk including working a desk shift, as needed.
- Monitoring and assisting Executive Housekeeper with establishing and maintaining set par levels for housekeeping. Assisting with ordering housekeeping and laundry cleaning supplies, as needed.
- Back up to Accounting and Front Desk's Monthly responsibilities include but are not limited to: Assisting with month end procedures and any other action items as identified and required by the accounting team;
- Personally adhere to all policies and procedures as identified within the employee handbook and S & L Hospitality guidelines. Maintains overall "Confidentiality" of information as it relates to the brand, S & L Hospitality and ownership.
- Alternate "On Call" weekends with General Manager or participate in Manager on Duty program, if applicable.
- Participate in the annual operational budget development with primary responsibility of creating the day-by-day budget projections by market segment (projected rooms sold, ADR and revenues).
- Responsible for developing and submitting a rolling 90-day forecast each month. Once approved by the General Manager, 90-day forecast should be submitted to the Director of Operations.
- Ensures that all rate plan and code configurations are created and tracked in a timely fashion and per brand standards.
- Focus on achieving all guest satisfaction and/or customer service goals as well as any quality of product goals as required by the brand and/or the management company. Assist with teaching and training of staff to use basic guest resolution techniques and skills. Review brand satisfaction surveys, scores, etc.
- Assist General Manager with ensuring that the hotel is following all OSHA standards and maintaining MSDS binders in each department that is responsible for handling chemicals.
- Participate in quarterly Safety Committee meeting as requested by the hotel General Manager.
- Follow all safety and security related guidelines and practices as required by the management company and/or the brand. Participate in any safety related training programs throughout the year (i.e. HazCom, Blood Borne Pathogens, Emergency Evacuation, etc.) as required by the brand.
- Cross train in all departments and facets of the hotel in order to become familiar with entire hotel operation and to enhance potential personal growth opportunities within the hotel and/or company (succession planning).
- Enhance overall job knowledge by participating in approved educational opportunities as approved by hotel General Manager; reading professional publications; maintaining personal networking as time allows; and participating in professional organizations as approved by the General Manager.
- Be approachable
- Be "hands on". Lead by example.
- Be an Ambassador of the company
- Any other duties, responsibilities or special assignments as requested by the General Manager.
This position is subject to successful completion of a background check as it relates to the responsibilities of the role. Benefits as such: For all team members: - Eligibility to enroll in the 401(k) after 6 months of service.
- 100% match at 3% contributions, 50% up to 5%.
- Paid Time Off - Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.Currently have properties in Wisconsin, South Dakota, and Iowa.
- Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.
For regular full time team members/leadership team: - We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.