About Us:
We are an independent European auto repair shop established in Seattle in 1994. Our long-standing reputation and customer service has made us one of Seattle's trusted names in European auto repair. As we continue to grow, we're looking for an experienced, hands-on operations manager to help lead our team and ensure an exceptional customer and employee experience.
Position Overview:
The Operations Manager will oversee the daily operations of our busy auto repair facility. You'll be responsible for managing workflow, advising customers on repairs, creating repair estimates, coordinating with technicians, maintaining efficiency, ensuring a top-notch customer experience, and contributing to the overall growth and success of the shop.
Key Responsibilities:
- Oversee daily shop operations, ensuring jobs move efficiently from check-in to completion
- Supervise and support service advisors and technicians, ensuring communication is clear and productive
- Implement and maintain processes that maximize productivity and customer satisfaction
- Assist with scheduling, parts procurement, customer service, creation of repair estimates and workflow management
- Handle escalated customer concerns professionally and proactively
- Logistical planning
- Production planning
Ideal Candidate:
- Previous experience managing operations (bonus points if you have an automotive background)
- Strong leadership and organizational skills
- Exceptional communication and problem-solving abilities
- Customer-focused with a commitment to providing a 5-star experience
- Computer literate, ability to type 65+wpm and able to quickly learn and use different software programs
- Ability to effectively prioritize tasks for yourself and others
- Ability to make decisions with a business mindset carefully considering costs and liabilities
- Knowledge of European automotive brands and service standards is a plus
- Available Monday - Friday open to close (7:30am - 7:30pm) up to 60 hours/week with weekends off.
- Last but not least passionate about cars.
Why Join Us?
- Competitive salary - depends on experience
- Health and dental insurance
- Paid Time Off
- Paid Holidays
- Annual retirement account contribution
- Employee discounts - save on parts and auto repairs
- Everyday brings new challenges, you will be engaged with problem solving and critical thinking. Enjoy intellectually stimulating work, it's never a boring day at the shop.
- Willing to train highly motivated individuals that are looking for an opportunity to grow into a position of business leadership and management.