Restorations by Highmark is seeking a skilled and experienced Restorations Operations Manager. The Restorations Operations Manager is responsible for overseeing the daily operations of restoration projects, focusing on fire, water, and storm damage. This role involves managing a team of Project Managers, ensuring projects are completed on time, within budget, and to Highmark's highest quality standards. The Operations Manager will also be responsible for developing and implementing operational strategies to improve efficiency and customer satisfaction.
Pay: $90K - $120K + Bonuses
Location: On-Site in Savage, MN
Responsibilities:
Lead, mentor, and manage a team of Project Managers, providing guidance and support to ensure high performance.
- Develop and implement standard operating procedures and best practices for restoration projects.
- Foster a positive and collaborative work environment, promoting teamwork and accountability.
- Leads Level 10 team meetings.
- Conducts annual reviews and holds quarterly conversations.
Project Oversight:
- Oversee the planning, execution, and completion of restoration projects, ensuring adherence to timelines, budgets, and quality standards.
- Conduct regular meetings with Project Managers to review project status, address issues, and ensure alignment with company goals.
- Monitor project progress and implement corrective actions as needed to keep projects on track.
Quality Control and Compliance:
- Implement quality control measures to ensure all restoration work meets company standards and client expectations.
- Conduct regular site visits and inspections to ensure compliance with industry regulations, safety protocols, and company policies.
- Address any issues or deficiencies promptly, implementing corrective actions as necessary.
Client Relations and Communication:
- Serve as the primary point of contact for key clients, insurance adjusters, and other stakeholders.
- Communicate effectively with clients to provide updates, address concerns, and ensure satisfaction with services.
- Build and maintain strong relationships with clients, ensuring repeat business and referrals.
Training and Development:
- Provide ongoing training and development opportunities for Project Managers to enhance their skills and knowledge.
- Stay updated on industry trends, technologies, and best practices related to restoration services.
- Encourage continuous improvement and innovation within the team.
Resource Management:
- Manage the allocation of resources, including labor, materials, and equipment, to ensure efficient project execution.
- Monitor inventory levels and coordinate procurement of necessary materials and supplies.
- Ensure proper maintenance and utilization of equipment and tools.
Reporting and Documentation:
- Prepare and present regular reports on project status, operational performance, and key metrics.
- Maintain accurate and detailed records of all restoration activities and projects.
- Ensure all documentation is complete, accurate, and submitted in a timely manner.
What Highmark Companies Offers:
- Competitive Salary + Bonus Opportunities
- Company Vehicle + Fuel Card
- Health Insurance- Company pays 100% of employee premium
- Health Savings Account
- Dental
- Vision
- Life Insurance
- Short-Term & Long -Term Insurance
- 401K + Company Matching
- Paid Holidays
- Paid Time Off
- Profit Sharing
- Paid Employee Referral Program
- Employee Discount Program
- Great Culture & Team Dynamic
Qualifications:
- A background in Business, Construction Management, or a related field preferred.
- Minimum of 5 years of experience in restoration services, with a focus on fire, water, and storm damage.
- Proven track record of success in a management role, overseeing multiple projects and teams.
- Strong understanding of restoration processes, project management principles, and industry regulations.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using project management software and tools.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Valid driver's license and good driving record and ability to pass an MVR screening.
- Valid DOT Medical Card or the ability to obtain DOT Medical Card.
- Must pass a background check.
- Exemplify the 5 core values of Highmark: Trustworthy, Humble, Intentional, Driven & Wise.