Operations Manager
Location: San Ramon, CA - onsite
This position can also be based in San Diego
Compensation: $80,000 - $95,000 annually
You are
The Operations Manager plays a pivotal role in leading internal operations across multiple shared service departments. This person ensures service delivery is timely, high-quality, and aligned with client needs. The ideal candidate brings a balance of strategic oversight and hands-on management, with the ability to lead teams, refine processes, and maintain strong client partnerships.
What you will be doing
Operational Management
- Oversee day-to-day operations across internal service departments
- Ensure key performance indicators (KPIs) and service-level agreements (SLAs) are met or exceeded
- Partner with department leads to drive operational efficiency and accountability
Client Relationship & Support
- Serve as the main operational contact for assigned outpatient clinic clients
- Adapt services and processes to meet client-specific requirements
- Build and maintain trust-based client relationships
Process & Project Leadership
- Identify operational inefficiencies and lead process improvement initiatives
- Implement project management tools and best practices
- Lead cross-functional projects from planning to execution
Team Leadership
- Recruit, manage, and develop shared services and operations staff
- Foster a culture of transparency, continuous improvement, and learning
- Translate organizational goals into actionable departmental plans
Compliance & Risk Management
- Ensure compliance with healthcare regulations (e.g., HIPAA)
- Promote data security and risk mitigation throughout operations
What you bring
Required
- Bachelor's degree in Business, Healthcare Administration, or a related field
- 5+ years of experience in operations or shared services direct leadership
- Experience managing cross-functional teams and client relationships
- Strong communication, organizational, and analytical skills
- Proficiency in tools such as Asana, G Suite, Slack, Word, and Excel
Preferred
- Experience working with outpatient mental health organizations
- Familiarity with HIPAA and healthcare compliance
Compensation & Benefits
- Salary: $80,000 - $95,000 annually, depending on experience
- Health Insurance: Medical, dental, vision coverage
- Retirement: 401(k) with employer match
- Time Off: Paid time off and holidays
- Professional Development: Annual training stipend
- Wellness: Access to mental health and wellness resources