Wellspring of Greenbrier is committed to serving marginalized communities with compassion, respect, and innovative, trauma-informed support. We offer a judgment-free environment where every Neighbor is welcomed and empowered. We are looking for a dynamic, dedicated Operations Manager to lead the day-to-day operations of our Day Haven, oversee all aspects of our food distribution, and free up the directors to develop an innovative nurse-led community health program. The operations manager will be a key member of our leadership team. Join us and make a lasting impact in our community.
Position Summary:
Wellspring is seeking an Operations Manager to lead the daily operations of our Day Haven and food pantry programs. In this role, you will join a team in creating a warm and inclusive environment, oversee both staff and volunteers, manage key operational processes, and maintain essential records. You will also spearhead initiatives to expand our community impact, with responsibilities evolving alongside Wellspring's vision.
Key Responsibilities:
- Community Atmosphere:
- Create and sustain a welcoming, respectful, and cohesive environment for all Neighbors.
- Staff & Volunteer Leadership:
- Ensure all team members are well-trained and motivated by a "servant's heart."
- Maintain an atmosphere where staff and volunteers feel valued, supported, and empowered.
- Operational Processes & Record Keeping:
- Develop and implement systems for day-to-day activities, including record keeping and process documentation.
- Oversee essential services such as clothes washing/drying, showers, and providing beverages and snacks, basic need items, emergency food, ensuring high standards of cleanliness and supply availability.
- Resource Coordination & Safeguarding:
- Identify and facilitate access to third-party resources for Neighbors.
- Remain vigilant for signs of abuse, particularly involving children and elders, and respond appropriately.
- Food Pantry Program Management:
- Plan, organize, implement, and supervise all facets of the food pantry program.
- Efficiently source, store, inventory, and distribute food, personal, and other necessary supplies.
- Data & Impact Documentation:
- Maintain accurate, comprehensive, and confidential records to track program impact and support grant documentation.
- External Collaboration & Innovation:
- Establish and nurture relationships with other food banks and resource centers.
- Stay abreast of trends, breakthrough technologies, and innovative models in food distribution and equity programs.
Position Specifications & Required Qualifications:
- Core Values:
- Possess a servant's heart driven by a deep care for people on the margins and the conviction that everyone deserves respect, grace, and equal opportunity.
- Resilience & Awareness:
- Comfortable operating in environments characterized by high poverty and limited public services.
- Exhibit strong situational awareness, understanding that not every environment is safe.
- Leadership & Teamwork:
- Willingness to listen with an open heart, learn from mistakes, accept help, and respect all members of the Wellspring "team."
- Experience managing staff and volunteers in dynamic, sometimes emotionally charged settings.
- Technical & Operational Skills:
- Proficient with technology applicable to forecasting requirements, inventory management, and distribution logistics.
- Ability to operate independently within shifting parameters while adhering to precise regulations and policies.
- Food Service Acumen:
- Familiarity with food service operations and the ability and desire to learn, refine, and enhance nutritional and appealing food distribution.
- Adaptable in serving individuals with varying levels of nutritional knowledge, access to food products, or cooking skills.
- Food Handler's Card/Certification
- Additional Environment:
- Comfortable working in a setting that also delivers some medical services, including knowledge on administration of Naloxone (Narcan) and operation of an AED (Automated External Defibrillator)
Desired Qualifications:
- Innovative Mindset:
- Desire and capability to develop innovative, replicable models for delivering food, medical, and other essential services to underserved communities.
- Technology Savvy:
- Knowledge and interest in maintaining and developing new technology, including accounting and logistical tools, websites, and social media platforms.
- Community Engagement:
- Interest in taking an active role in elevating Wellspring's public profile through outreach and community engagement initiatives.
Bonus Qualifications (Huge Pluses):
- Direct experience with delivering medical services
- Business management degree and/or experience
- Event planning and fund-raising capabilities
- Teacher training or related educational experience
How to Apply:
Please submit your resume, three references, and a cover letter expressing your interest in the position. We look forward to learning how your passion and expertise can contribute to the mission and growth of Wellspring of Greenbrier. Applications will be accepted through March 31, 2025. Submit to
Wellspring of Greenbrier is an equal opportunity employer. We welcome applicants who share our commitment to building a respectful, inclusive, and supportive community.