Overview
We are seeking a dynamic and results-oriented Operations Manager to oversee our daily operations and drive strategic initiatives within our organization. The Operations Manager is the second-in-command at Touching Hearts at Home Twin Cities, supporting the Executive Director by managing daily office operations and taking on key responsibilities to ensure efficient private-pay home care services. This role focuses on recruiting, onboarding, training, scheduling, and caregiver issue resolution, while being capable of performing all Executive Director duties as needed.
Duties
- Assist with sales efforts as directed by the Executive Director.
- Provide support for client inquiries, assisting with intake forms and assessments as needed.
- Hire caregivers to support client growth.
- Source new caregivers to meet staffing needs.
- Onboard caregivers through effective processes to maintain high retention.
- Manage most caregiver scheduling to optimize utilization.
- Address and resolve routine caregiver issues, escalating complex matters to the Executive Director.
- Deliver caregiver training to ensure competency in care delivery.
- Ensure adherence to state background check requirements and client rights regulations.
- Handle service terminations when necessary, in coordination with the Executive Director.
- Answer incoming calls during standard business hours, addressing client, family, or caregiver inquiries.
- Direct calls to the Executive Director or provide immediate assistance as needed.
- Update performance metrics and report to the Executive Director.
- Oversee daily office operations, ensuring a functional and organized workplace.
- Assist with marketing, payroll, billing and collection, and financial reporting as directed by the Executive Director.
Requirements
- 2-3 years of experience in home care or healthcare operations, with emphasis on recruiting and team management.
- Proficiency with operational software (e.g., scheduling, payroll systems).
- Knowledge of home care compliance regulations.
- Strong organizational, leadership, and communication skills for managing the office, scheduling, and phone support.
- Ability to multitask and provide backup support as needed.
- If you are passionate about driving operational excellence and have the skills to lead our team towards success, we encourage you to apply for the Operations Manager position.