Operations Manager

E-commerce Operations Manager - Bebonia

Location: Hybrid Remote / Miami, FL

Job Type: Part-Time

Compensation: Competitive salary + performance-based incentives

Bebonia is a fast-growing brand specializing in high-quality hair extensions. Founded in 2017, we have built a loyal customer base by offering premium products and exceptional service. Our team is dedicated to innovation, efficiency, and customer satisfaction. Learn more about us at

Our culture is fast-paced, collaborative, and rooted in a strong entrepreneurial spirit. We value accountability, problem-solving, and continuous improvement. We empower our team to take ownership of their roles and drive meaningful impact.

As an Ecommerce Operations Manager , you will be the driving force behind our day-to-day operations, taking over key responsibilities from the founder/entrepreneur. Working partially remotely, you'll oversee our Shopify-based online store, manage our relationship with our external 3PL warehouse, and coordinate with our small team handling marketing, listings, and customer support.

• Translate high-level business goals into clear, actionable plans.
• Set company-wide goals and ensure all teams are aligned and accountable.
• Monitor and drive key performance metrics across departments.

• Oversee the Customer Service team to improve CSAT (Customer Satisfaction) scores and reduce response times.
• Optimize helpdesk software (e.g., Gorgias, Zendesk) to enhance efficiency.
• Develop and execute strategies to increase customer retention and loyalty.

• Manage and optimize our existing tech stack to improve inventory and order fulfillment efficiency.
• Collaborate with 3PL partners and warehouse teams to ensure smooth fulfillment operations.
• Ensure seamless coordination between marketing, sales, and supply chain to prevent inventory issues.

• Work with the Marketing team to ensure campaigns align with overall company goals.
• Develop a system to accurately track and analyze Customer Acquisition Cost (CAC) and Lifetime Value (LTV), helping us gain a clearer understanding of our business economics and inform strategic decision-making.
• Continuously monitor and optimize the online store's conversion rates by identifying bottlenecks, testing improvements, and implementing strategies to enhance the user experience and drive more sales.
• Optimize website, CRM, and eCommerce platforms for growth.

• Work with Finance to monitor P&L, budgets, and forecasting to ensure profitability.
• Optimize operational expenses while maintaining high-quality customer experiences.
• Ensure accurate reporting and data-driven decision-making across teams.

• Lead weekly leadership meetings to track progress on company initiatives.
• Establish and enforce KPIs for each department (Customer Service, Marketing, Fulfillment, Finance).
• Improve cross-department collaboration by implementing structured communication processes.

• Identify operational bottlenecks and implement scalable solutions proactively.
• Ensure compliance with eCommerce best practices and industry regulations.
• Troubleshoot critical business challenges and provide data-driven solutions.

Proven experience as an Ecommerce Operations Manager or similar role in a high-growth eCommerce company.

Strong leadership, project management, and problem-solving skills.

Ability to execute vision and hold teams accountable for performance.

Experience in eCommerce, retail, beauty, or hair industry (preferred).

Data-driven mindset with experience using KPIs, dashboards, and financial reporting.

Excellent communication, organization, and decision-making skills.

Familiarity with Shopify and eCommerce operations best practices.

Work directly with the Founder to scale an exciting brand.

A high-impact role where you can make a real difference.

A culture of innovation, speed, and accountability.

Competitive salary + performance-based incentives.

Send your resume and a brief note on why you'd be a great fit to with the subject: Ecommerce Operations Manager Application - Your Name .