Operations Manager - Trucking Operations
Massillon, OH
Full Time, Permanent & Onsite
Job Description
About the job
Operations Manager - Massillon Terminal
Reports to: Owner
Direct Reports: Driver Managers, Weekend/Night Dispatch, Customer Management, Load Planners, Logistics Coordinators
Position Overview
We are seeking an Operations Manager who can drive profitability, improve efficiency, and lead a high-performing team in a demanding freight environment. This role is responsible for overseeing customer account management, load planning, logistics, and driver managers-and will influence all Mast drivers. We're seeking someone who can align daily execution with long-term strategy-keeping our people safe, our trucks productive, and our customers well-served.
This role requires extensive hands-on experience in trucking, a bias for action, and the ability to build trust across teams. Success in this position requires a leader who can align people and processes to drive safety, maximize productivity, and consistently deliver high-level performance for our customers-all while keeping efficiency and profitability at the forefront.
If you're ready to take ownership and lead a core part of the business, this is your seat.
Why This Role Matters
- You will directly impact company profitability. Your decisions will influence whether trucks are running efficiently, routes are planned smartly, and drivers are operating safely.
- You'll shape the future of our operations team. You'll have the ability to develop people, build structure, and strengthen processes that set us up for long-term success.
- You'll be trusted to lead. You'll work closely with the owner to cast the vision, then take full ownership to bring that vision to life-driving results through clear communication, initiative, and consistent execution
Key Areas of Responsibility
Safety as a Standard
Create and maintain a culture where safety is the non-negotiable foundation of our operations.
- Keep drivers motivated to do their job safely every day.
- Ensure compliance with all safety regulations and company policies.
- Reinforce safety in every decision-from equipment usage to load planning to dispatch communication.
Productivity of Trucks & People
Maximize efficiency through strong planning, disciplined execution, and active problem-solving.
- Drive revenue per truck and optimize utilization.
- Ensure loads are built, scheduled, and executed to hit performance targets.
- Eliminate waste and improve workflows across the team.
High-Performance for Customers
Deliver reliable, high-quality service to every customer, every time.
- Ensure the right people and equipment are in the right place at the right time.
- Communicate proactively and accurately-especially when issues arise.
- Own customer relationships and performance metrics across the operation.
Team Leadership, Culture & Accountability
Build, coach, and lead a high-performing team.
- Lead dispatchers, planners, and driver managers with clear expectations and accountability.
- Develop talent, provide feedback, and ensure the right people are in the right roles.
- Align the team with Mast's culture of respect, ownership, and continuous improvement.
- Collaborate with leadership to hit operational and financial goals.
Who We're Looking For
Required Experience & Traits
- (Preferred) Proven trucking operations experience-dispatch, load planning, fleet management, or a similar area.
- Experience managing or coaching teams; confident making tough calls when needed.
- Strong problem-solving and decision-making skills.
- Business-minded with a clear understanding of efficiency, cost control, and profitability.
- High accountability: gets things done, follows through, and leads by example.
- Cultural fit: values trust, respect, and steady, incremental improvement.
- Has the ability to zoom in on daily operations and zoom out to big-picture strategy-keeping long-term goals in focus while managing day-to-day execution.
Preferred Background
While not required, a strong candidate may have:
- Experience at a small to mid-sized trucking company.
- Previous roles such as Operations Manager, Lead Dispatcher, Senior Driver Manager, Load Planner, or Fleet Manager.
- Comfort operating in a fast-paced, dynamic environment where being on-call is sometimes necessary.
- Bachelor's degree preferred, ideally in Business, Supply Chain Management, Logistics, or a related field.