Pay Rate: £50,000
Grade: K
Contract Type: Secondment - 12 Months
Shift patterns: Monday to Friday
Location: London Euston
PLEASE NOTE: You will be required to undergo a security/background check if you are successful for this position.
Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking an Operations Manager to play an integral role within our contract, delivering a first-class service and achieving excellent results.
WHAT DOES THE ROLE ENTAIL?
- Managing day-to-day operational activities to fulfill customer requirements OTIF to specification
- Ensuring compliance with internal policies and external regulatory bodies
- Maintaining and promoting a health & safety culture across the site
- Controlling and monitoring IT tools such as RP, BY, APOS
- Monitoring resource levels across the site in line with budgets and productivity targets
- Managing and improving performance management systems
- Engaging with unions to facilitate collaboration between management and staff to meet operational goals
- Planning corrective action meetings and preparing responses for audits
- Supporting CSR initiatives across the site
- Establishing effective communication processes for internal and external customers
- Reviewing, developing, and improving operational processes in line with DfT guidelines
- Proactively managing KPIs to drive continuous improvement in service levels and cost performance
- Collaborating with H&S and Food Technical teams to ensure food safety standards are met
- Supporting safety audits and implementation plans with the Food Technical team
- Minimizing train delays caused by operational errors
- Delivering PI initiatives to help the site achieve commercial goals
- Managing financial and non-financial KPIs and Gainshare targets
- Managing budgets
- Performing HR functions as required
- Leading and supporting employee engagement initiatives
- Training and developing the operations team from management to colleagues
- Managing sickness and absence in accordance with HR guidelines
WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience, but don't hesitate to apply even if you don't meet every requirement- we're great at spotting talent and potential:
- Experience in catering logistics or warehouse logistics operations
- Middle management experience
- IT literacy, especially in Excel data management and analysis
WHY CHOOSE US?
Along with competitive pay, you will receive an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Discounts on retail, childcare, gym memberships, and more
- Affordable loans and enhanced pension schemes
- 24/7 support services for you and your family, including free counseling:
OUR DIVERSITY & INCLUSION POLICY
We ensure fair, transparent, and consistent resourcing activities across the UK. Learn more about our global approach to Diversity, Equity, Inclusion & Belonging:
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in supply chain management, keeping the world moving. Our teams work across various industries-including retail, automotive, healthcare-to deliver for our customers.