Operations Manager

Overview:

The primary role of an Operations Manager is to collaborate with management and work directly with clients to ensure the successful implementation of daily operations by consistently meeting or surpassing key performance indicators (KPIs) and service level agreements (SLAs). This role is an exempt, salaried position, as defined by the Federal Fair Labor Standards Act (FLSA). Due to the required strategic collaboration with other people (supervisory) and non-people management roles and/or while working directly with clients, the daily success of this role depends on consistently meeting and/or surpassing key performance indicators (KPIs) and various service level agreements (SLAs). To achieve what is expected of the role, the position must cover entire shifts, including work time outside of regular scheduled hours, which includes weekends and holidays.

Duties and Responsibilities:

1. Responsible for overseeing and managing the overall operations.

2. Cultivate and maintain strong customer relationships.

3. Collaborate in the development of nGroup's strategic goals.

4. Identify potential business opportunities to enhance revenue streams.

5. Drive towards achieving nGroup's profitability goals.

6. Analyze financial reports.

7. Collaborate in the review and negotiation of business contracts.

8. Contribute to sales development and customer onboarding efforts.

Strategy Leadership/Management:

1. Implement and promote nGroup's vision.
2. Develop reward policies, plans, and programs that are competitive and cost-effective.
3. Set strategic priorities, oversee the preparation, and prepare and manage the site budget.

Decision-Making/Authority:

1. Work collaboratively with other leaders, Directors, and DVPs to determine and implement business strategies collectively.

2. Ensure adherence to company policies and local and federal regulations to maintain compliance.

3. Evaluate, analyze, and provide comprehensive reports on team and individual leader performance.

4. Research and explore innovative business tools and techniques to enhance efficiency and effectiveness.

Business/Financial Results:

1. Establish and achieve performance and financial objectives through effective team management and direction.
2. Offer leadership and guidance to Operations regarding central processing unit (CPU) strategy, key performance indicators (KPIs) performance obstacles, and methods for continuous improvements.
3. Develop and allocate budgets.
4. Establish and communicate Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) objectives throughout the organization.

Relationship Management:

1. Work alongside senior leadership and promote culture.
2. Making strategic decisions about hiring and terminating current staff based on performance issues or corporate needs.
3. Develop new and existing leaders within the organization.
4. Oversee the assessment and evaluation of training and development needs at all levels.

Business Alignment:

1. Explore strategies to optimize SLA performance and revenue generation.
2. Establish objectives, oversee progress, and assess outcomes.
3. Propose modifications to company policies or procedures.
4. Regularly communicate business updates to the General Manager/Director.

Talent Development:

1. Manages the onboarding process, scheduling equipment training, and certification.
2. Continually focuses on and develops talent, including self-development. Coaches, mentors, and provides feedback to leadership on associates' performance. Continuously drives programs to support internal retention of hourly and salaried members of the designated team.
3. Advocates for implementing development initiatives and ensures the completion of compliance training as needed.
4. Guides and supports associates interested in advancing into leadership positions within the organization.
5. Skilled in delivering coaching and constructive feedback to the leadership team.

Skills and Qualifications:

1. Bachelor's degree in a related field or equivalent experience.
2. 2+ years' experience in a warehouse setting in an operations manager capacity.
3. Ability to develop and deliver long and short-term plans as part of the overall strategy for achieving successful operational goals.
4. Demonstrated capability to effectively collaborate with clients to establish and nurture a positive and trusted long-term relationship.
5. Ability to de-escalate associate relation challenges before handing them off to the human resources manager.

Physical Demands:

The physical demands described here represent those that an associate must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will perform their duties in an office environment and/or walking in a warehouse environment. Associates in these positions frequently operate a computer, read, write, and interact with others in person, over the phone, and via other devices. They move about within the office & warehouse to access file cabinets, documents, office machinery, and other equipment. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and lift or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

EOE

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