Position Summary At Campbell Properties the Operations Manager is responsible for the overall management and operations of a diverse portfolio of properties, ensuring operational efficiency, tenant satisfaction, and profitability. The Operations Manager will lead a team of Area Managers while working closely with other departments to ensure the properties are maintained to high standards while maximizing revenue and minimizing costs.
Duties/ Responsibilities: - Manage daily operations of all residential properties while following all local laws and regulations, including Fair Housing regulations.
- Lead and mentor a team of Area Manager and leasing staff.
- Ensure goals are set and transparent for Area Managers in maintaining high occupancy rates by implementing strategic leasing programs.
- Work closely with training specialists to ensure teams are receiving the highest level of ongoing training.
- Ensure all employees adhere to company policies and procedures.
- Develop and implement strategies to maintain and improve property condition, tenant retention, and customer satisfaction.
- Collaborate with maintenance managers and leasing teams to ensure property standards are being met and repair processes are timely and cost-effective.
- Partner with maintenance managers on capital improvement projects.
- Foster positive vendor relationships with preferred vendors and network new vendor relationships.
- Oversee and address concerns with tenants or issues in a timely and professional manner.
- Collaborate with internal teams such as VP of Management, HR, and Finance to ensure alignment of property management objectives.
- Perform all other duties requested or assigned.
Qualifications: - 5+years of management experience
- 5+years of property management experience
- Experience with a large portfolio managing residential units of 2,500 or more and leading a team.
- Travel to outbound properties as needed with occasional overnights (minimum requirement of an annual basis)
- In-depth knowledge of local property laws, regulations, and best practices.
- Exceptional communication and interpersonal skills.
- Strong problem-solving skills and decision-making abilities.
- Proficiency in property management software (preferably Yardi).
- Weekend, evening availability and availability for emergencies and back up coverage.
- Must hold a valid driver's license and auto insurance coverage.
Compensation details: 0
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