Introduction:
We are a Privately-Owned Solar Engineering Services firm, focusing exclusively on the development of industry-leading solutions. We develop, design, and sell new products that are highly efficient and include customized installation solutions. Our racking systems have been successfully installed since 2009 for fortune 500 companies, municipalities and major utilities. Our products are the most efficient in the industry, which enhances the overall adoption of solar energy. The company offers a competitive salary with tier 1 benefits of medical, dental, vision and a company supported 401k plan.
Our dynamic and growing company needs a motivated Operations Manager, to provide support to our internal engineering, proposals and technical teams. We operate a fast-paced and collaborative office, which includes potentials for growth for ambitious and motivated individuals.
Operations Manager - Solar Solutions
About the Role: We are seeking a highly experienced Operations Manager to lead our Pre-Sales, Project Coordination, Engineering, Purchasing and Logistics teams. This pivotal role will oversee the entire racking project lifecycle, from initial customer proposals to final delivery, ensuring excellence in technical solutions and customer satisfaction. This individual must sit onsite at our HQ in Cornelius, NC and if not local, must be willing to relocate.
Key Responsibilities:
Team Leadership
- Manage and mentor Pre-Sales (Engineering, Technical Support, Procurement, Logistics) and Project Coordination teams
- Provide direction, coaching, and performance tracking
- Set goals and metrics for personal improvement
- Accountability and metrics creation
- Problem resolution and corrective action
Process Optimization
- Develop and improve scalable processes for project delivery and execution
- Lead continuous improvement initiatives to enhance efficiency and productivity
- Oversee quality control processes and documentation
Technical Oversight
- Review and evaluate customer proposals for accuracy and optimal solutions
- Maintain UL certifications and necessary testing
- Elevate the technical knowledge and skill set of the team
Customer Relations
- Serve as a key point of contact for clients, addressing technical queries and concerns
- Ensure timely and effective communication throughout project execution
- Develop trust-based relationships with client design teams and supply partners
Business Development
- Collaborate with sales teams to support their efforts
- Attend industry exhibitions and market functions as needed
- Represent DCE Solar professionally in all interactions
Qualifications:
- Business or Technical degree required
- Minimum 3 years of proven management/leadership experience
- Strong background in project management, (pre)construction, or technical support
- Excellent problem-solving and communication skills
- Proficiency in Microsoft Office Suite, including 365 Dynamics (CRM)
- Detail-oriented with strong organizational and multitasking abilities
- Adaptable and self-motivated, thriving in a fast-paced environment
The ideal individual will align well with our Core Values:
- Trust
- Excellence
- Accountability
- Collaboration
- Service
- Innovation
- Gratitude
Hybrid schedule: WFH Monday and Friday, in office Tuesday-Thursday
Join Our Team: If you're ready to take on a challenging role that offers significant responsibility and the opportunity to make a real impact, we want to hear from you. Apply now to be part of our innovative solar solutions team.