Job Title: Operations Manager
Location: Chicago, IL
Job Type: Full-Time
About Zimba
Zimba is a fast-growing, innovative brand in the teeth whitening industry, committed to delivering high-quality, affordable, and effective products. As we expand across major retail and E-commerce platforms-including Amazon, Walmart, Walgreens, and many more-we are seeking a skilled Operations Manager to help drive our growth by overseeing and optimizing our supply chain, production, and retail operations. Must have retail, Amazon and/or D2C operations experience.
About the Role
We are looking for a strategic and hands-on Operations Manager with proven experience in the CPG space, and a strong foundation in D2C and wholesale operations, supply chain management, domestic and international manufacturing, demand planning, and financial reporting. This role is essential to ensuring smooth day-to-day operations and supporting our continued growth across both retail and E-commerce channels.
Key Responsibilities
Manufacturing, Operations & Supply Chain Management
- Manufacturing experience or managing third party manufacturers is required. Personal care or beauty fields are preferred.
- Lead end-to-end operations, including supply chain, logistics, inventory, and fulfillment across retail, Amazon, D2C, and wholesale channels.
- Manage relationships with domestic and international manufacturers, ensuring production aligns with demand forecasts and quality standards.
- Collaborate with logistics providers to ensure timely, accurate deliveries while minimizing costs and avoiding stockouts.
- Monitor and maintain optimal inventory levels across multiple channels and warehouses.
- Oversee operational reporting, including cost of goods, shipping performance, and fulfillment KPIs.
Retail, Broker & E-Commerce Coordination
- Partner with brokers, sales reps, and retail buyers to execute on merchandising, promotional calendars, and sell-through targets across Amazon, Walmart and other retailers.
- Oversee EDI processes, order management, and coordination of retail and wholesale accounts.
- Support sales and marketing teams in aligning inventory availability with planned campaigns and launches.
Demand Planning & Financial Oversight
- Lead demand forecasting and planning processes in coordination with sales and finance teams.
- Analyze operational and sales data to identify trends, inefficiencies, and opportunities for growth.
- Assist in budget planning, cost analysis, and margin optimization to ensure operational goals are met.
- Prepare and deliver regular reports on operational performance and KPIs.
- Strong understanding and experience optimizing COGS, margin and profitability
Team Leadership & Cross-Functional Collaboration
- Manage and mentor junior operations staff or coordinators as the team grows.
- Partner cross-functionally with sales, marketing, customer service, and finance to align operations with company-wide goals.
- Drive continuous improvement and scalability across all operational systems and workflows.
Qualifications & Skills
- 4+ years of experience in operations management, supply chain, or related fields-preferably within a CPG or high-growth consumer brand.
- Proven experience managing D2C, retail, and Amazon operations.
- Hands-on experience with domestic and international manufacturing.
- Strong grasp of demand planning, logistics, inventory control, and financial reporting.
- Experience working with Amazon Vendor or Seller Central and EDI systems.
- Excellent project management, organizational, and communication skills.
- Advanced Excel skills and familiarity with inventory management software, CRM, or ERP tools.
- Ability to work independently and thrive in a fast-paced, entrepreneurial environment.
Why Join Zimba?
- Be part of a fast-growing, disruptive brand in the oral care and beauty space.
- Own high-impact responsibilities across multiple sales channels.
- Competitive salary and benefits package.
- Strong focus on internal growth-we believe in promoting from within.
- Collaborative, supportive team with room to lead, build, and innovate.
How to Apply:
- Apply via the platform or send your cover letter and resume to (see below)