Operations Manager - Air/Ocean Import & Export
Location: Charlotte, NC
Full Time
Division: Air & Sea Import/Export
A global logistics leader is seeking a highly skilled Operations Manager to oversee its air and ocean import/export operations. This role plays a key part in managing day-to-day international transportation logistics, leading a team of operations professionals, and ensuring regulatory compliance, efficiency, and customer satisfaction.
Key Responsibilities
- Lead and manage all operational aspects of international air and ocean freight activities
- Oversee planning, scheduling, and coordination of shipments to ensure timely delivery
- Develop and implement policies and systems to improve service quality and operational efficiency
- Monitor performance metrics to identify areas for process optimization and cost reduction
- Foster strong customer, partner, and vendor relationships to support service excellence
- Collaborate cross-functionally with sales and customer service teams to meet client expectations
- Ensure compliance with all relevant transportation and trade regulations
- Utilize TMS/WMS and other digital tools to manage daily operations
- Maintain and improve operational technologies and tools
Team Leadership
- Supervise and support a team of department managers and branch employees
- Manage recruitment, training, performance evaluations, and succession planning
- Cultivate a high-performance, collaborative team culture
Qualifications
- Minimum 5 years of experience in transportation/logistics management, including supervisory experience
- Proven experience in international freight operations (air & ocean)
Key Competencies
- Lead Yourself: Strong analytical skills and a commitment to continuous improvement
- Lead Your Team: Effective leadership, coaching, and team development
- Lead Your Business: In-depth knowledge of global logistics, industry regulations, and best practices
Requirements
- Fluency in English (spoken and written)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
This is an exciting opportunity to lead a dynamic team in a fast-paced international logistics environment.
If you're ready to take the next step in your career with a global supply chain leader, we'd love to hear from you