Operations Manager - Real Estate Location: New York City (Brooklyn & Bronx Focus) Are you an experienced operations leader with deep knowledge of the
Brooklyn and Bronx real estate marketshands-on Operations Manager who can streamline our processes, manage team performance, and ensure smooth day-to-day execution in a dynamic real estate environment.
If you're organized, tech-savvy (especially with
Follow Up Boss CRM), and passionate about operational excellence, this is your opportunity to play a key leadership role in a fast-growing company.
Key Responsibilities - Oversee daily business operations with a focus on client acquisition, deal flow, and program compliance.
- Optimize internal processes to increase efficiency and team productivity.
- Supervise and support staff across client services, admin, and acquisition functions.
- Ensure timely and accurate submission of client paperwork to city programs and partners.
- Maintain accountability across departments through KPIs and regular performance reviews.
- Manage / oversee Follow Up Boss-to track leads, communications, and follow-ups.
- Liaise with external partners, housing programs, and vendors.
- Conduct ongoing training, onboarding, and development for team members.
- Maintain up-to-date knowledge of local real estate trends, housing programs, and policies affecting Brooklyn and the Bronx.
Requirements - Strong leadership and team management experience in a real estate, property management, or housing-related field.
- Excellent working knowledge of Brooklyn and Bronx real estate landscapes and local housing programs.
- High proficiency with CRM tools-especially Follow Up Boss-as well as Microsoft Office and Google Suite.
- Proven ability to build and refine systems, track performance metrics, and manage high-volume workflows.
- Strong organizational, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
Preferred Qualifications - 3+ years of operations, team leadership, or project management experience in real estate or a related industry.
- Experience working with NYC housing programs or city-run initiatives.
- Ability to multitask under pressure and meet deadlines in a fast-paced environment.
What We Offer - Competitive salary + bonus structure tied to team and company performance.
- A strategic leadership role with real decision-making power and growth potential.
- A mission-driven, energetic, and collaborative work culture.
- Opportunities to shape systems, build teams, and help drive meaningful community impact.
Who You Are - A natural leader who thrives on creating order, optimizing systems, and helping teams succeed.
- A strategic thinker who can also execute and follow through on details.
- Someone who understands NYC's housing landscape, especially in Brooklyn and the Bronx.
- A driven, dependable, and solution-oriented professional who wants to grow with a purpose-driven company.