Our Operations Manager is responsible for overseeing the Service team as well as day-to-day tasks including but not limited to greeting and directing members, guests and staff as they enter the gym. They will also provide assistance to members' requests and inquiries and perform various administrative duties as required. Actual duties may vary at the discretion of gym management.
Department: Operations
Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Other Responsibilities:
- Customer Service
- Payment on Account
- Club cleanliness
- Building and equipment maintenance and safety
Accountabilities
- Greeting/Farewell to all that walk in/out of the front door
- Phone Power Protocol
- Front Desk training, coaching, success, and problem resolution of front desk staff
- Scheduling of Front desk
- Cash Protocol
- Check-Ins, including guest and employee
- Manage alerted check-ins
- Towel Sales
Other Requirements:
- Must successfully pass a background check
- CPR certification required within 30 days of hire
Benefits and Perks:
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise - including supplements.
- Competitive pay plus vacation, holiday, and sick pay.
- Daily Pay offered - access your funds before payday.
- Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered.
- Employee referral program.
- 401(k) + Company matching.
If there isn't a position near you, don't be discouraged. Submit your application to or apply here to connect with the right manager and explore opportunities that match your skills and interests.
Thank you for considering us, and we look forward to receiving your application.