Property:
The Kelly Birmingham
Overlooking downtown Birmingham, The Kelly Birmingham, Tapestry Collection by Hilton is within walking distance of several restaurants, bars, and attractions. Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex are less than two miles away. We're also 15 minutes from the airport.
Company Overview:
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Benefits:
We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, EARNED WAGE ACCESS get paid before payday, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
The Operations Manager ensures exceptional guest experiences from arrival to departure, creating seamless and memorable stays. Through leadership and empowerment, this role inspires hotel teams to strive for excellence, drive guest satisfaction, and foster repeat business.
Essential Job Functions:
- Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
- Respond promptly and effectively to guest questions and requests
- Fosters strong working relationships within the Rooms Division team and with other departments by communicating effectively
- Lead and oversee all aspects of the Rooms Division, ensuring exceptional service and operational excellence
- Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
- Review all current standards and introduce hotel-wide changes to ensure the hotel is in compliance.
Physical Demands:
- Ability to lift, carry, push or pull 10 lbs
- Stand, walk and work at times in confined spaces throughout the shift in full sight of guests
Education:
- High school diploma or its equivalent
- Hotel and Restaurant Certification preferred
Experience:
- 4-years' combined experience in hotel management or related professional area preferred
- Basic mathematical skills to operate and prepare calculations for financial reporting
- Managers Food Handling Certification and Alcohol Beverage Servers Certification required.
- Thorough knowledge of hotel operations, including marketing plans, security and safety programs, personnel relations, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hospitality law, and the development of long-range planning.
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
- Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ
Spire Hospitality, LLC is an Equal Opportunity Employer, including people with disabilities and veterans