Operations Manager

POSITION: Operations Manager

DEPARTMENT: Operations

SUPERVISOR: Executive Director

STATUS: Exempt

BAND: Band 6, Level 1

JOB SUMMARY:

The Operations Manager is responsible for overseeing the program support and nutrition departments, ensuring that operations run smoothly and efficiently across all Head Start properties. This role involves supervision of the Maintenance Technician, Computer Specialist, and Receptionist, managing maintenance and custodial projects, overseeing program vehicles, and monitoring budgets for these key departments. The Operations Manager will also supervise the Nutrition Coordinator, working closely to ensure effective meal preparation and food production processes are in place. The Operations Manager functions as the safety officer for all facilities, ensuring all safety compliances are in place and overseeing the Safety and Active Supervision Committee.

ESSENTIAL FUNCTIONS:

Supervision and Coordination:

• Supervise the Program Support Specialist, Maintenance Technician, Computer Specialist, and Receptionist, providing direction and support to ensure effective execution of maintenance, custodial, IT, and administrative tasks.
• Supervise the Nutrition Coordinator to oversee effective function of the Nutrition Department, including meal preparation, food production, purchasing, and nutrition personnel management. Ensures on-going evaluation of menu acceptability, plate waste, nutrition philosophy, and eating atmosphere is conducted
• Coordinate Safety and Active Supervision Committee meetings and ensures all safety requirements are in compliance with applicable regulations.
• Support the Operations Department in developing relationships with community agencies to establish interagency partnerships and coordinate the formation of agreements and/or MOUs for Executive Director approval.
• Set annual goals with each employee and encourages individual professional growth through appraisal and training opportunities
• Complete annual CACFP Director's Training
• Demonstrate an understanding of CACFP standards to ensure that food quality is maintained, and grant requirements are met.
• Provides orientation and training to new operations and nutrition supervisory staff.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

Maintenance Monitoring:

• Ensure effective arrangements are made for maintenance needs across all Head Start facilities.
• Develop and implement maintenance schedules and protocols to ensure building functionality and safety.
• Contact vendors and arrange bids for maintenance services (i.e., plumbers, electricians, roofers, snow removal, lawn services, etc.)

Budget Monitoring:

• Monitor and manage component budgets for maintenance, custodial, IT, reception services, and nutrition department, ensuring compliance with financial guidelines and efficient use of resources.
• Prepare financial reports and forecasts related to departmental spending
• Submit and maintain purchase requests and invoice management

Program Vehicle Oversight:

• Manage the maintenance and upkeep of program vehicles, ensuring they are safe and operational.
• Coordinate vehicle scheduling and usage for program activities

Team Leadership:

• Foster a collaborative and positive work environment for all team members.
• Conduct regular performance evaluations and provide professional development opportunities.
• Meet regularly with the management team to coordinate activities and needed services
• Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Monitor employee productivity and provide constructive feedback and coaching.
• Receive complaints and resolve problems.
• Maintain timekeeping and personnel records.
• Work in partnership with other agency supervisors to ensure effective communication with team members.

Reception Management:

• Oversee the daily operations of the reception area, ensuring a welcoming and efficient environment for staff, families, and visitors.
• Ensure the Receptionist is trained in the best practices for customer service and communication.

Compliance and Safety:

• Ensure compliance with local, state and federal regulations related to building maintenance, food safety, and program operations.
• Implement safety protocols and training for staff and volunteers
• Lead the Safety and Active Supervision Committee
• Schedule all necessary inspections and arranges for proper certifications

ESSENTIAL SKILLS:

• Must maintain self-control and manage difficult or emotional situations with tact and professionalism, while maintaining confidentiality to sensitive information
• Excellent leadership and team-building skills
• Effective communication and interpersonal skills
• Strong organizational and project management abilities
• Ability to work independently and make sound decisions in a fast-paced environment.
• Proficiency in Microsoft Office Suite and relevant software applications, along with the ability to take on and adapt to new technologies as they become applicable to the position
• Engage students, parents/caregivers, and families and forms mutually supportive relationships with them while demonstrating respect and sensitivity at all times for cultural and economic differences
• Must support and engage in Head Start Inc.'s mission and philosophy

EDUCATION AND EXPERIENCE REQUIREMENTS:

A college degree in a related field is preferred. A minimum of three to five years of experience in operations management, facilities management, or a similar role is required. Three to five years of experience supervising employees and excellent computer skills are required, preferably within an educational or nonprofit setting. Familiarity of building maintenance systems, including knowledge of boiler operations, HVAC systems, plumbing, and electrical systems would be optimal.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, listen, stand, walk, and sit. The employee is also often required to use hands to manipulate objects, tools, or controls, reach with hands and arms, balance, bend, stoop, kneel, crouch or crawl, and move quickly to respond to children's health and safety needs, as well as facility maintenance demands.

The employee must often lift and/or move up to 50 pounds. Employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities are required for the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Employees will be required to pass a physical examination upon hire and every three years thereafter to ensure their ability to safely execute the duties of their position. Must provide verification TB/MMR verification or pass screening requirements.

WORKING CONDITIONS:

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this position, the employee works in busy classrooms or a shared office environment, travels by vehicle, may be exposed to changing weather conditions, and works in varied environments. The noise level is usually moderate. This position may require occasional evening, early morning, or weekend hours. On-site presence is required to oversee maintenance, nutrition, and reception operations.

COMMENTS:

This description is intended to describe the essential job functions and requirements for its performance. It is not an exhaustive list of all duties, responsibilities, and requirements of this position. Other functions and duties may be assigned as determined to be necessary for overall job accomplishment.

Compensation details: 31.13-37.35 Hourly Wage

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