About Terrane:
At Terrane, we're revolutionizing an industry that has been around for over 2,000 years. As a forward-thinking land surveying company, we specialize in delivering cutting-edge, precise survey services for industries like real estate, construction, and infrastructure. Headquartered in Bellevue, WA, we are committed to pioneering innovative and sustainable solutions that go beyond expectations. Our team excels in providing exceptional results in a fast-paced, client-centric environment, always pushing the boundaries of what's possible.
Position Overview:
We are seeking a hands-on and highly organized Operations Manager to directly oversee and execute the day-to-day operations of survey projects. This role involves actively assigning tasks, managing workloads, and ensuring the smooth flow of work between Survey Technicians (Survey Techs) and Professional Land Surveyors (PLS). You will be responsible for prioritizing tasks, allocating resources, and following up on progress at each stage of the project pipeline. In addition to resolving any issues that arise, you'll be actively monitoring and guiding the technical teams to ensure projects are completed on time and meet both internal and client deadlines. This is a role where you will be deeply involved in the hands-on management of tasks and execution of workflow.
Key Responsibilities:
- Project Flow & Pipeline Management: Oversee the entire lifecycle of survey projects, from initial planning through to delivery. Ensure that work is appropriately distributed, tasks are completed in sequence, and teams have what they need to maintain project momentum.
- Workload Prioritization & Scheduling: Effectively manage the daily schedules and priorities of Survey Technicians and PLS teams. Balance resources across various projects to meet deadlines, adjusting as necessary based on project needs and workload fluctuations.
- Escalations & Problem Resolution: Act as the primary point of contact for project-related issues, addressing escalations swiftly and coordinating with both technical teams and external stakeholders to develop effective solutions.
- Resource & Capacity Planning: Assess team capacity, allocating resources strategically to ensure that all aspects of the survey projects are fully supported. Identify potential bottlenecks and resolve them proactively before they impact the timeline.
- Collaboration with Project Managers & Stakeholders: Work alongside project managers to track project scope, timelines, and deadlines, ensuring that all milestones are met. Maintain clear communication with clients and internal teams about project statuses.
- Process Optimization & Continuous Improvement: Identify inefficiencies and areas for process improvement in project flow, task management, and team coordination. Introduce best practices that streamline operations, increase throughput, and reduce delays.
- Deliverable Management: Ensure that all survey deliverables meet client and company standards. Monitor work progress to avoid rework or delays.
- Team Development & Support: Provide leadership and support to the Survey Tech and PLS teams, offering guidance, training, and development opportunities. Foster a collaborative environment that encourages problem-solving and high performance.
- Performance Monitoring & Reporting: Track and report on key performance indicators (KPIs), including project progress, team efficiency, and resource utilization. Provide regular updates to senior management on operational health and work completion.
Qualifications:
- A minimum of 5 years of operations management experience, with at least 2 years in a leadership or supervisory role.
- Experience within the land surveying, construction, or a related technical industry is highly preferred.
- Strong understanding of project management, logistics, and work prioritization in a technical environment.
- Proficiency in managing resources, resolving issues, and ensuring the smooth execution of multiple projects simultaneously.
- Expertise in using project management tools, Microsoft Office Suite, and survey technology/software (AutoCAD, Leica) is a plus.
- Exceptional communication and interpersonal skills with the ability to lead, motivate, and coordinate cross-functional teams.
- Experience in managing technical teams and understanding of surveying practices is a significant advantage.
- Competitive salary and benefits package.
Why Join Terrane?
• Amazing Pay & Perks: Competitive salary and awesome benefits to match your hard work.
• Thrilling, High-Energy Atmosphere: Work in a dynamic, fast-paced environment where every day is an exciting new challenge.
• Endless Growth Potential: Sky's the limit for career advancement - your future is in your hands.
• A Culture of Excellence & Learning: We're all about continuous growth, where you'll always be learning and evolving.
• Inclusive, Supportive Team Vibes: Join a crew that celebrates collaboration, personal development, and team success - together, we rise.