Operations & Maintenance Supervisor

Responsibilities

• Manage all post install service calls and technician visits
• Familiarity with Enphase, Tesla, Evervolt solar and battery functionality and troubleshooting
• Manage the service ticket dashboard and monitoring pipelines
• Update customer database after service visits are completed
• Attend meetings with manufacturers regarding system maintenance
• Generate work orders for additional costs and work post install
• Monitor and troubleshoot systems
• Request and track all RMA's
• Customer service and follow up calls to customers
• Coordinate and manage the field technician schedule across multiple areas
• Delegate and complete required manufacture trainings
• Assist installation team with remote troubleshooting during the commissioning process
• Generate and Track tickets with one trip to replace product
• Provide accounting with all RMA product replacement: serial number, RMA number for reimbursement
• Track RMA's & Service Calls
• Monitor Production on all systems
• Train personnel in your department on how to do the job
• Set Up Monitoring after PTO
• Check monitoring of installed systems
• Coordinate and order material needed for technician visits
• Return RMAs and track labor reimbursement when applicable
• Other duties as assigned.

Requirements:

• Solar Operations and Maintenance /Project Coordinator experience is Must
• Familiarity with Enphase, Tesla, Evervolt solar and battery functionality and troubleshooting
• Solar Monitoring experience would be beneficial
• MS Office, software skills are required (Salesforce experience)
• Excellent customer service skills
• Experience managing a schedule
• Dispatching experience as far as scheduling and sending technicians into the field would be beneficial
• Capacity to plan and coordinate internal and external resources to ensure that operations and maintenance efforts are delivered in a safe, timely and cost-effective manner
• Proactive and professional verbal and written communications skills
• Strong accountability and follow-through -dedicated commitment to excellence and customer satisfaction
• Organization and attention to detail
• Team player.