Operations Lead

Operations Lead Opportunity

This Jobot Job is hosted by: Robert Reyes
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $65,000 - $74,000 per year

A bit about us:

We've grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date and that's just the beginning. We're now hosting guests in more than 50,000 homes in 46 cities around the world (and growing.), with an aim to hit 100,000 homes in 100 cities by 2025. Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we've created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role's requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

Why join us?

Competitive salary and annual performance bonus + performance bonus)
Handheld device stipend
Flexible PTO
Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
401k retirement plan
Paid maternity/parental leave benefits for new parents

Job Details

Job Details:

Our company is seeking a dynamic, experienced, and highly motivated individual to join our team as a Permanent Operations Lead. This position offers a unique opportunity to contribute to the growth of our organization while honing your leadership, strategic planning, and operations management skills. The selected candidate will be responsible for overseeing daily operations, driving process improvements, and leading a high-performing team. This role requires a minimum of 5 years of experience in management and operations management.

What you'll focus on:

Coordinate with Operations Managers to ensure all properties are fully equipped and ready for guest move-ins.
Serve as Blueground's operational front-line, ensuring new properties meet our standards and handling maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.
Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment adheres to both business and guest quality standards.
Supervise and oversee the housekeeping team to expertly manage the complete apartment turnover process at Blueground properties. This involves coordinating with the building's maintenance staff, performing immediate repairs, swapping apartment equipment, restocking supplies, removing trash, and evaluating linens.
Perform housekeeping duties to ensure the apartments are fully prepared in a single visit to welcome our guests.
Experience in developing and implementing procedures
Oversee and ensure the high standards of cleanliness and presentation of apartments. Conduct regular cleaning evaluations and provide feedback to the team members on the spot regarding the overall performance of the housekeeping teams.
Maintain and drive Blueground's corporate vans, ensuring they are in pristine condition and well-stocked by managing the inventory.
Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
Participate in ad hoc operational projects, such as managing key inventory, organizing local storage, and filming check-in videos.
Gather and upload property-related information onto Blueground's internal platform, to be utilized as instructions for guests.
Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team.
Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs

Requirements
What we're looking for:

2-3 years supervisor or managerial experience, leading field or housekeeping teams will be considered a plus.
Problem solver, with the ability to work in a fast-paced and "get the job done" culture
Ability to perform basic handyman tasks and manage minor household repairs.
Strong organizational skills with attention to detail and time management skills.
Capability to routinely lift items weighing over 30 lbs. for 8 hours
Enthusiasm for driving operational excellence and efficiency.
Ability to change abruptly based on daily needs and changes to schedule
Confident user of technology (email, slack, G Suite)
A positive, driven, and friendly personality, ready to contribute to a team-oriented environment.
Ability to work Saturday, Sunday, Monday as well as two week days
Additional Requirements:

Availability to work SAT/SUN/MON
Valid driver's license
Ability to drive a company van-sized vehicle
Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement

We are looking for a leader who is passionate about driving growth and operational excellence. If you are a strategic thinker with a hands-on approach and have a proven track record of managing operations effectively, we would like to meet you. Apply today and let's grow together.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.