Key Account Manager - Logistics Operations Pittsburgh, PA
We're looking for a detail-driven and client-focused Operations Key Account Manager to join my clients team in Pittsburgh. In this role, you'll manage key client relationships while overseeing the execution of day-to-day logistics operations. It's more than coordination - it's about delivering tailored solutions, maintaining service excellence, and driving long-term value for customers.
Day to Day
- Client Engagement & Relationship Building
- Serve as the main point of contact for priority accounts
- Develop strong relationships across client organizations, from operations to senior leadership
- Align internal resources across divisions to ensure account growth and consistency
- Guide new client onboarding and implementation of services
- Keep clients informed of market changes and develop strategies to stay ahead
Operational Leadership
- Oversee daily freight operations and resolve any pain points
- Collaborate with internal teams to ensure service quality and KPI benchmarks are met
- Lead quoting efforts and identify cross-selling or upselling opportunities
- Ensure data accuracy and on-time billing performance
Performance & Strategy
- Track and evaluate account metrics against agreed service levels
- Deliver customized reporting and business reviews with clear, actionable insights
- Support contract reviews and pricing strategies
- Analyze workflows to find cost-saving opportunities and boost productivity
Background & Experience:
- 3+ years in key account or logistics operations management
- Strong grasp of end-to-end supply chain, including transport, warehousing, and distribution
- Experienced in implementing client-specific SOPs and continuous improvement initiatives
Skills & Tools:
- Strong communicator, both with clients and cross-functional teams
- Solution-focused, with a keen eye for spotting inefficiencies and risks
- Proficient in TMS, CRM systems, and Microsoft Office tools
- Business-savvy with a deep understanding of freight markets and supply chain dynamics