Job Title: Operations Coordinator (LOCAL APPLICANTS ONLY)
Location: Onsite in Charlotte, North Carolina
Reports To: COO
Job Description:
The Operations Coordinator will play a crucial role in ensuring the smooth running of our operations,
supporting our team, and maintaining high levels of efficiency and client satisfaction. This position
requires a proactive, detail-oriented individual who thrives in a fast-paced environment. Must have IT knowledge and procurement experience.
Key Responsibilities:
1. Operations Coordination:
- Coordinate and oversee daily operational tasks to ensure efficiency and compliance with
company policies.
- Facilitate communication between departments to ensure alignment and prompt
resolution of issues.
- Assist in the development and implementation of operational policies and procedures.
- Organize and coordinate logistics for team meetings and client visits.
- Work with all internal departments to elevate efficiencies in scheduling and client
communication.
- Monitor ticket boards across all departments to ensure proper usage and client
communications are not missed.
- Serve as a backup for the procurement of equipment as needed.
- Oversee the intake and check-in of equipment into inventory.
- Manage inventory of office supplies and equipment, ensuring all resources are readily
available.
. Work with clients to provide quotes for products and services. h. Serve as a backup for the procurement of equipment as needed.
2. Project Coordination:
- Develop project plans, timelines, and budgets with the collaboration of the engineers
involved, ensuring alignment with client requirements and company goals.
- Coordinate and facilitate project planning sessions with technical teams.
- Manage project documentation, including requirements, change requests, and meeting
minutes.
- Coordinate quality assurance checks to ensure deliverables meet established standards.
- Provide regular updates and reports to clients on project progress.
- Foster positive working relationships with clients, vendors, and internal teams to
promote collaboration and project success.
- Coordinate resource allocation and task assignments, ensuring team members are clear
on their responsibilities.
- Facilitate effective communication between project stakeholders, ensuring everyone is
informed of project status and changes.
- Monitor project progress, milestones, and deliverables, proactively addressing any
deviations from the plan.
- Recommend and implement process improvements to enhance project efficiency and
effectiveness.
Types of Projects you will be Coordinating:
Internal IT Projects
Client Onboardings
Network Upgrades
Firewall Deployments
Full Stack Switch replacements
Wireless Installations/Upgrades
Server Migrations and Upgrades
Windows Servers Installs/Upgrades
On-premises and cloud-based solutions
M365 and Azure Migrations:
Azure Active Directory
M365 Exchange
SharePoint and Teams
Qualifications:
Proven experience as an IT Project Coordinator or similar role in an MSP or IT environment.
Strong knowledge of project management methodologies and tools.
Excellent organizational and multitasking abilities, with a keen eye for detail.
Exceptional communication skills, both written and verbal, can effectively interact with diverse
stakeholders.
Ability to work well under pressure in a fast-paced, client-focused environment.
Key Performance Indicators (KPIs):
1. Project CSAT
2. Projects Completed as Budgeted
3. Projects Completed as Scheduled
Benefits:
• Medical, Dental, Vision, Long-Term Disability: Paid 100% for employee.
o (No Short-Term disability offered at this time)
o The employee pays for spouse/dependents
• $10,000 Life Insurance: Paid for 100% for employee
• Eligible for 401K at 1 year of service
o Company matches up to first 3%, at 4% the company pays 3.5%, at 5%+ the company
pays 4%
• PTO
o Accrual begins at 90 days
o 2 weeks for first year
o An additional week is added at 1 year anniversary
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Onsite position. No remote applicants, please.