Operations Consumer Loan Servicing Representative

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $16.45 - $19.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

As part of the Consumer Loan Servicing team, you'll provide back office operations support for a variety of specialty lending products. Consumer Loan Servicing Representatives remove roadblocks and complete operational tasks that allow Commerce to meet the customer's lending needs. Operational tasks performed by Consumer Loan Servicing Representatives include loan document preparation, loan processing, booking, and research. If you are a detail oriented person with the ability to work quickly and accurately, this is the team for you.

Essential Functions

Assist in processing daily macro's

Ensure compliance with department policies and regulations while accuracy and production goals are maintained

Provide exemplary customer service to both internal and external customers

Daily proficient use of loan servicing systems; for example, Shaw, Encompass, Origenate, Temenos, etc.

Perform other duties as assigned

Document Preparation:

Prepare all loan documentation for private banking including lines of credit and various loan products

Assist all Commerce Branch staff in preparing all multi-collateral loan documentation

New Account Booking:

Assist with booking all direct non real-estate Loans same day and ensure all loans are processed accurately

Assist in booking all direct home equity loans and lines the same day and ensure all loans are processed accurately

Assist in manually booking all private banking loans and lines and ensure all loans are processed accurately

Identify loans that failed to book and manually book loans in the appropriate system

Non-Real/Real Estate Collateral:

Responsible for the execution, verification of lien perfection for all direct and indirect loans as well as completeness

Make necessary corrections to the loan system related to the collateral used for the loan

Paid Loans:

Research and prepare lien releases for home equity loans and home equity lines of credit and send all documents to be recorded at the appropriate municipality

Research and prepare lien releases for all direct non-real estate and indirect loans

Prepare and mail collateral (vehicle titles, CD's, stock) letters and loan documentation to customers

Knowledge, Skills & Abilities

Ability to learn or basic knowledge of the loan servicing field

Excellent customer service skills and ability to research answers and solutions

Ability to maintain a high degree of confidentiality

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

High School Diploma required, Associate's degree in Business Administration preferred

1+ year loan servicing experience preferred

For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Operations Consumer Loan Servicing Representative job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $16.45 to $19.00 per hour.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time