Operations and Compliance Specialist

Job Description Job Description

We are looking for a highly organized and detail-oriented Operations and Compliance Specialist to manage essential operations, compliance workflows, and customer support processes. This role involves a wide range of responsibilities, from product management and onboarding to claims handling and portal administration, with a strong emphasis on multitasking, Excel expertise, and compliance knowledge.

Key Responsibilities:

1. Compliance and Certifications

• Manage compliance-related certifications, such as DOT lithium-ion battery shipping certification (training provided).
• Provide compliance documentation, including UL testing, MSDS, 38.3, and Prop 65, as required.
• Ensure testing results are distributed to reps and customers while maintaining confidentiality of factory information.

1. Customer and Product Management

• Facilitate customer onboarding and product setup, gathering information across departments to meet customer requirements (via Excel sheets or portals).
• Manage item updates, ensuring products remain current and are expanded to other platforms (e.g., adding in-store items to online listings).
• Work with internal reps and departments to address Walmart testing and compliance requirements.

1. Portal Management and Software Expertise

• Administer customer portals, including adding users, pulling reports, and managing permissions.
• Navigate tools such as High Radius , APDP , TOPS (Pallet Build-Out Software) , and WERCS for product and compliance management.

1. Claims and Financial Management

• Manage claims and deductions for multiple customers via portals like High Radius and APDP.
• Research and dispute deductions, submit claims, and track follow-ups within portal deadlines.
• Assist with pulling checks, deductions, and other financial data as needed.

1. Marketing and Customer Support

• Collaborate with design teams to provide marketing copies, product images, and features for customers and reps.
• Act as a point of contact for both internal and external representatives, ensuring effective communication and support.

1. Audits and Testing

• Handle Walmart audits, ensuring compliance with all requirements.
• Work with internal teams to ensure items meet online and testing standards for Walmart.

1. General Administrative Duties

• Distribute COIs (Certificates of Insurance) and ensure portals are updated.
• Oversee day-to-day administrative tasks to support smooth operational workflows.

Qualifications:

• Proficiency in Microsoft Excel
• Familiarity with portals such as High Radius, APDP, TOPS, and WERCS (preferred).
• Knowledge of compliance standards (e.g., DOT lithium battery shipping, Prop 65, UL testing).
• Excellent organizational and multitasking abilities.
• Strong communication skills and ability to collaborate with cross-functional teams.
• Experience with claims management, deductions, and customer support processes.
• Proficient in Microsoft Office Suite and other standard business tools.

Company Description

DGL Group is a leading manufacturer and distributor of electric rideables (electric hoverboards, scooters, bikes) consumer electronics, and Health & Beauty products. Our products can be found in over 250,000 individual retail locations and e-commerce sites, including major retailers such as Walmart, Target, Amazon, Best Buy, Walgreens, Five Below, Burlington and more.

Company Description DGL Group is a leading manufacturer and distributor of electric rideables (electric hoverboards, scooters, bikes) consumer electronics, and Health & Beauty products. Our products can be found in over 250,000 individual retail locations and e-commerce sites, including major retailers such as Walmart, Target, Amazon, Best Buy, Walgreens, Five Below, Burlington and more.