Operations Analyst & Support Team Lead with Security Clearance

Company Overview: ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis, and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative and we are client focused in all that we do. Because we were established for the purpose of public service and not for profit, we measure our success in the impact of our service. Position Summary: Analytic Services Inc. (ANSER) is seeking a Washington Headquarters Service (WHS) Immediate Officer (IO) & Performance Improvement Officer (PIO) Director of Administration & Management (DA&M) Operations Analyst & Support Team Lead to support (WHS) (IO PIO DA&M) Front Office. In this role, you will work directly with the Deputy Director, WHS in the execution of special projects that support the WHS mission to provide a broad range of administrative, management, and common support services across the Department of Defense. In this role, you will serve as an "honest broker" providing robust policy analysis on a broad range of topics and have the demonstrated ability to research, organize, write, and edit staff packages. As a task lead you will have supervisory responsibilities to include staff coordination, biannual reviews and performance assessments, time and attendance tracking, and mentorship of junior team members. This position requires 5 days a week full time onsite work. Day to Day Responsibilities: Assign and manage correspondence workflow by serving as the WHS IO & PIO DA&M liaison with the DA&M front office, other DA&M Directorates, and OSD components. Review and assign correspondence documents to the appropriate Office of the Secretary of Defense (OSD) offices and/or personnel for response through the Correspondence and Task Management System (CATMS). Develop, monitor, update, implement, and maintain an internal suspense tracking system for correspondence, memos, letters and other documents and projects received. Prepare metrics, weekly action reports of critical suspense data, weekly reconciliation between internal/external program offices of pending/overdue actions, and identify discrepancies to government personnel. Provide guidance for managing the correspondence of the Secretary and Deputy Secretary of Defense and Executive Secretary of the Department of Defense as well as OSD and DoD Component correspondence in accordance with the official DoD correspondence guidance, "DoD 5110.4-M Vol 1 DoD Manual for Written Material: Correspondence Management and DoD 5110.4-M Vol 2 DoD Manual for Written Material: Examples and Reference Material". Assist government personnel with the development of business methods and procedures, including administrative systems, file systems, office systems, process flows, and production schedules to support CATMS. Create and implement training guides and support training of staff members in the structure and missions of the DA&M, OSD and the Components, CATMS, and proper preparation of signature packages, and using the correspondence guidance and suspense tracking system. Provide support for Organizational and Management DoD briefing resources preparation, Office of Legislative Counsel Green Sheet support assignment and tracking, human resources, IT, security, facilities management: Answering and routing phone calls and greeting/escorting guests, In-processing new personnel (DD1172; DD2249; DD2875), Requesting and managing all equipment and furniture inventory, Grant suite access, SCIF maintenance, and burn bag destruction, Provide resolution of IT and network issues, and Order & maintain office supplies Provide Program Support Team Lead functions as required. Other responsibilities and duties as assigned. Required Qualifications: Bachelor's degree. 4+ years' experience providing DoD operational analysis and project management support at an OSD/SES level Top Secret /Sensitive Compartmented Information (TS/SCI) clearance required at date of hire Recent and relevant experience supporting WHS IO Operations (Within the past 3 years) Experience to lead complex teams of 4-6 Analysts and support staff across diverse subject taskings. Experience working correspondence management, task assignment and tracking, or Executive Secretariat-like functions in the U.S. government. Experience with CATMS and "DoD Manual for Written Material: Examples and Reference Material" (DoDM 5110.04) Prior experience working with and/or supporting senior-level officials and knowledge of the structure and missions of the OSD and the Components. Highly proficient with the Microsoft Office Suite of applications, especially Word, Excel, PowerPoint, and Teams. Preferred Qualifications: Strong communication skills and ability to work with the Program Manager and Senior Contract Manager to ensure high levels of staff and client satisfaction and success. High level of proficiency of the English language, both written and oral. Ability to produce quality work independently or in a group setting, provide solutions to customer issues, and solve problems quickly. High Emotional Quotient (EQ) with the ability to connect with diverse audiences. Strong people skills with the ability to objectively view requirements and evolve operations to maximize efficiencies. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with ANSER, please call or e-mail ANSER is proud to be an Equal Opportunity Employer. We seek individuals from a broad variety of backgrounds with varying levels of experience who have a desire to do meaningful work. We recruit, employ, train, compensate, and promote regardless of race, color, gender, religion, national origin, ancestry, disability, age, veteran status, sexual orientation, or any other characteristic protected by law.