Operations Administrator

Operations Administrator

Launch your career with TWO MEN AND A TRUCK and discover the opportunities for growth. The Operations Administrator is responsible for supporting the franchise staff by actively engaging incoming employees and working with our customers; both over the phone and in person. In this role you will assist the operations team with customer service and administrative support, all while gaining a strong understanding of our business.

What We Offer

• Competitive salary + Monthly bonuses.
• Benefits. Health, dental, vision, and 401k available from day one
• Paid Time Off
• Hands-on training provided plus online training opportunities available
• Career advancement opportunities. We want to see you grow personally and professionally.

What You'll Do

• Oversee staffing needs: interview, hire and onboard employees
• Coordinate fleet maintenance and equipment inventory to ensure cleanliness, safety, and professionalism
• Enforce safety policies and compliance with DOT and FMCSA regulations
• Communicate effectively with management, staff, customers, and drivers/movers.
• Foster a positive, team-oriented work environment focused on motivation, empowerment, and exceptional service
• Lead by example with confidence, enthusiasm and energy
• Perform pre-move confirmation calls and post-move calls to customers
• Obtain customer feedback through follow-up calls, both during and after moves
• Calmly and professionally handle customer concerns and provide timely updates to customers and management
• Coordinate damage claims with vendors and maintain communicating with customers
• Help to ensure the office is maintained in a clean, organized and professional manner
• Contribute to the overall success of the team and meeting expectations

Who We're Looking For

• A minimum of 1 year of business, management, or other relevant experience is preferred. TWO MEN AND A TRUCK or moving industry experience is preferred
• Excellent oral and written comprehension and communication skills
• Excellent organizational and time management skills
• Demonstrated ability to lead by example to motivate, develop, and direct people
• Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
• Strong decision-making ability
• Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
• Must be proficient with the following Microsoft applications such as Outlook, Word and Excel
• Must be willing to submit a pre-employment background check and drug screen

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Rocky Hill, CT. The employer at this location is AntWall 13 LLC.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Rocky Hill, CT. The employer at this location is AntWall13, LLC